Cemeteries and Crematoria Seminar 2025

Bereavement Services are under increasing pressures to become self-sustaining commercial ventures, be adaptable to meet changing ethnic and lifestyle requirements and able to meet new legislative demands. Whilst these challenges must be met, ensuring customer service and empathy remains at the heart of service delivery is paramount.

Service managers are facing new and additional challenges including: dealing with increasing public health funerals, protecting and enhancing the local environment, preserving monuments and important historical graves, increased funeral poverty and reductions in budgets.

This seminar brings together a range of expert speakers who will showcase how they are meeting the challenges and creating bereavement services that are sustainable for the future, alongside maintaining excellence and empathy. There will also be the opportunity to network with colleagues and meet exhibitors of products and services which will help Bereavement Managers in delivering higher quality services.

View Programme Here

Presentations Below: 

Session One - Current Position 

The state we’re in – Cemeteries and Crematoria: Vickie Hacking, Principal Advisor, APSE

Reflections on a year in Bereavement Services: Lee Snashfold, APSE Associate

Navigating through the legislative and faith-based requirements: Sabia Rehman, Executive Trustee and Mohammed Mangera, Vice Chair, National Burial Council

Session Two - Delivering an Efficient Service 

Improving the performance of the service - Ellen Millar, Bereavement Services Manager, South Lanarkshire Council, APSE’s Performance Networks, Most Improved Winner 2024

Future-Proofing Bereavement Services: The Role of Digital Technology - Niall Adams, Solutions Consultant, PlotBox

A Journey with Impact - Emiel Kwant, Account Manager, OrthoMetals

Green spaces team borough wide spring clean of cemeteries - John Gregory, Head of Environmental Assets, Bolton Council.