The Bereavement Journey (ICCM)

£169+VAT (APSE members) £279+VAT (Non-members)

Bereavement services are under new pressures with guidance which seems to change daily. Staff are coping with new risks and unprecedented demands to apply their emotional intelligence and breadth of experience to constantly changing circumstances.

To meet current demands, APSE Training Online and the Institute of Cemetery and Crematorium Management (ICCM) are offering this popular one-day skills development course to help delegates fully understand the meaning of bereavement services; the natural journey undertaken by people who are bereaved; and ways to develop excellent customer service during these unprecedented times.

The course will be delivered online as part of APSE’s online training offer.

Learning Outcomes:

By the end of this session you will:

Develop an understanding the scope of bereavement services
Identify the different customers within the sector
Recognise the importance of customer care your role
Appreciate what skills are required to deliver an excellent bereavement service
Gain awareness of the bereavement curve
Assess the risks and opportunities in delivering excellent services
Plan action to improve your performance

Who Will Benefit?

Those who are looking to refresh or gain awareness of the bigger picture of bereavement services from sections such as:

Administrators dealing with burials, cremations and memorial bookings
Cemetery operations - grave diggers
Crematorium operations - cremator technicians
Other grounds maintenance work in cemeteries

This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day. This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.

Duration

This course is offered as a full day or as two half days.

Morning sessions: 09:00 Start 12:00 Finish

Afternoon sessions: 13:00 Start 16:00 Finish

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APSE Trainers

Programme (pdf)

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Are you an APSE Member?

Fees for this course are £169 +VAT per delegate

Fees for this course are £279 +VAT per delegate. If you would like to become a member of APSE please contact the Principal Advisor for your area/region.
Northern Wayne Priestley wpriestley@apse.org.uk
Northern Ireland Mo Baines mbaines@apse.org.uk
Central Vickie Hacking vhacking@apse.org.uk
Wales Rob Bailey rbailey@apse.org.uk
Scotland Louise Melville lmelville@apse.org.uk
Southern Abi Ademiluyi aademiluyi@apse.org.uk

Not sure if you are an APSE member? Please contact us on 0161 772 1810.

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Once you have booked your training, you will receive a Booking Confirmation by email. This will confirm the name of delegate; course selected; date of course; venue (including online); and course rate/fee. All fees quoted exclude VAT. This information is sent to each delegate and the person who booked their place, if different.

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If you are not able to provide a purchase order at the time of booking, please do so as soon as possible.
APSE will issue an invoice for the appropriate fee, for participants attending from Local Authorities, public sector and local government organisations or APSE approved partners, unless we are notified otherwise.
For any other organisations, payment must be submitted prior to the course date, within 10 working days of making a booking.

Payment method

Payment must be made either by cheque or by bacs.
Please make cheques payable to APSE.
An e-receipt will be provided on request.
Please forward any correspondence to training@apse.org.uk.

All delegate fees are subject to VAT. Please note that the rates quoted are NET (they exclude VAT). Your invoice will include the VAT, please ensure you include this in your payment.

Cancellation Charges

Reserving your place is a contract. Cancellations must be made in writing/by email at least 10 working days before the event and will incur an administration fee of £60. The full delegate fee will be payable for cancellations received less than 10 working days before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk.

Booking transfers

Transferring to another course/date/venue will be possible if there is availability and will incur an administration fee of £60.

In the event of cancellation by the organisers, APSE will refund any fees paid in advance. Liability will be restricted to the refund of fees paid. Regretfully, APSE cannot accept liability for associated transport, accommodation or other costs in the event of course cancellations made by us.

Course Programme Changes

The organisers reserve the right to make changes to the programme, speakers, venue, or online platform should this become necessary. From time to time course content is updated to take advantage of new learning opportunities. This will in no way diminish the quality of the training, which will be maintained to APSE’s high standards.

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