Bereavement services are under new pressures with guidance which seems to change daily. Staff are coping with new risks and unprecedented demands to apply their emotional intelligence and breadth of experience to constantly changing circumstances.
To meet current demands, APSE Training Online and the Institute of Cemetery and Crematorium Management (ICCM) are offering this popular one-day skills development course to help participants fully understand the meaning of bereavement services, the natural journey undertaken by people who are bereaved, and ways to develop excellent customer service during these unprecedented times.
The course will be delivered online as part of APSE’s online training offer.
By the end of this session you will:
Who Will Benefit?
Those who are looking to refresh or gain awareness of the bigger picture of bereavement services from sections such as:
This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day. This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.
This course is offered as a full day or as two half days.
Morning sessions: 09:00 Start 12:00 Finish
Afternoon sessions: 13:00 Start 16:00 Finish
Click on the buttons for more information about the course