Association for Public Service Excellence
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Supervisory Skills for Team Leaders in Frontline Services Trainers

Jan Kennedy was the former Head of Training with APSE where she spent 15 years on the learning, skills and development arm of the Association, until November 2019 when she became an associate trainer.

Jan has a background in training and development, firstly as an executive officer in a central government training team. She moved to local government in 1999 where she joined Liverpool City Council as a member of the corporate training team managing the One Stop Shop training programme. Prior to joining APSE, Jan managed the Lifelong learning Employability curriculum in Community Education.

Jan holds a Certificate in Post 16 Education, CIPD in training and development, HNC in Business and finance and a CLAIT advanced in ICT. Jan is also qualified in psychometric testing - Level A and B, and is a member of the British psychological society.

Jan is also a registered volunteer for Tomorrow's Women Wirral, a charity for women in the community who want to make positive lifestyle changes.   


Jan Kennedy 

APSE Associate


Fiona oversees APSE’s training arm, developing and designing training to enrich the knowledge and skills which underpin modern, flexible local government.  On a personal and professional level, Fiona is committed to supporting authorities with their approaches to tackling climate change. As well as being an experienced trainer and facilitator, with nearly 30 years’ experience of working across the public sector, Fiona has managed a range of projects, programmes and services.  In recent years, Fiona’s work has centered on collaborative leadership and insight and intelligence. Fiona is qualified in Prince2 and MSP (Managing Successful Programmes). She has a Post-graduate Diploma in Business Administration (DMS) from Leeds Business School, a PGCE in Secondary Education from Edge Hill University and a BA (Hons) in Communication Arts from the University of Huddersfield. 

Fiona joined APSE at the beginning of December 2019 and is keen to support members with their training and development needs. 

Fiona can be contacted on: 0161 772 1810 |  fsuttonwilson@apse.org.uk


Fiona Sutton-Wilson 

Head of APSE Training








Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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