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Association for Public Service Excellence
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Supervisory Skills for Team Leaders in Frontline Services (CPD)

 

£169+VAT (APSE members) £279+VAT (Non-members)

 

Now online, APSE training is offering this popular supervisory skills course for team leaders across all frontline services.

This one-day skills development course will explain what is meant by team leadership and team building. It will give direction to supervisors in developing staff, to provide an improved frontline service, across all local authority sectors.

The course will also consider a wide range of issues faced by supervisors, in these challenging times for councils, including health and safety and customer service.

 

Learning Outcomes:

By the end of the training you will:

  • Appreciate what skills are required in supervising staff
  • Examine the issues facing your service sector
  • Understand the role of a team leader and discover your natural style
  • Identify the strengths and weaknesses in your team
  • Recognise your role in developing staff
  • Stepping up the challenges
  • Taking action to improve customer service and performance

 

This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.

 

Continuous Professional Development (CPD)

This course has been independently certified as conforming to accepted CPD guidelines. Delegates will earn 5 CPD points from attending the full course and will be issued with a CPD certificate for their personal records.

 

Who Will Benefit?

Those who are looking to develop or refresh their supervisory skills: Team leaders; Supervisors of frontline staff; Newly appointed managers with responsibility for staff.

 

Duration 1 day event: 10:00 Start        16:00 Finish

 

Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)

Testimonials 

 

Complete the booking form below to reserve your place!

 

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Course rates

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Reservation Terms and Conditions

Confirmation of Booking

Once you have booked your training, you will receive a Booking Confirmation by email. This will confirm the name of delegate; course selected; date of course; venue (including online); and course rate/fee. All fees quoted exclude VAT. This information is sent to each delegate and the person who booked their place, if different.

Payment

Invoicing

  • If you are not able to provide a purchase order at the time of booking, please do so as soon as possible.
  • APSE will issue an invoice for the appropriate fee, for participants attending from Local Authorities, public sector and local government organisations or APSE approved partners, unless we are notified otherwise.
  • For any other organisations, payment must be submitted prior to the course date, within 10 working days of making a booking.

 

Payment method

  • Payment must be made either by cheque or by bacs.
  • Please make cheques payable to APSE.
  • An e-receipt will be provided on request.
  • Please forward any correspondence to training@apse.org.uk.

 

All delegate fees are subject to VAT. Please note that the rates quoted are NET (they exclude VAT). Your invoice will include the VAT, please ensure you include this in your payment.

Cancellation Charges

Reserving your place is a contract. Cancellations must be made in writing/by email at least 10 working days before the event and will incur an administration fee of £60. The full delegate fee will be payable for cancellations received less than 10 working days before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk.

 

Booking transfers

Transferring to another course/date/venue will be possible if there is availability and will incur an administration fee of £60.

In the event of cancellation by the organisers, APSE will refund any fees paid in advance. Liability will be restricted to the refund of fees paid. Regretfully, APSE cannot accept liability for associated transport, accommodation or other costs in the event of course cancellations made by us.

 

Course Programme Changes

The organisers reserve the right to make changes to the programme, speakers, venue, or online platform should this become necessary. From time to time course content is updated to take advantage of new learning opportunities. This will in no way diminish the quality of the training, which will be maintained to APSE’s high standards.

 

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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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