Association for Public Service Excellence
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Terms and Conditions

Confirmation of booking 

Once you have booked your training, you will receive a Booking Confirmation by email. This will confirm the name of person attending the course; course selected; date of course; venue (including online); and course rate/fee. All fees quoted exclude VAT. This information is sent to each participant and the person who booked their place, if different. Please expect to receive Joining Instructions at least 7 days before your course. If you do not receive information from APSE, please check your spam or junk folders first. If you have not received an email, in the run up to your course, please contact training@apse.org.uk



  • If you are not able to provide a purchase order at the time of booking, please do so as soon as possible.
  • APSE will issue an invoice for the appropriate fee, for participants attending from Local Authorities, public sector and local government organisations or APSE approved partners, unless we are notified otherwise.
  • For any other organisations, payment must be submitted prior to the course date, within 10 working days of making a booking.


Payment method

  • Payment must be made either by cheque or by bacs.
  • Please make cheques payable to APSE.
  • An e-receipt will be provided on request.
  • Please forward any correspondence to training@apse.org.uk.


All delegate fees are subject to VAT. Please note that the rates quoted are NET (they exclude VAT). Your invoice will include the VAT, please ensure you include this in your payment.

Cancellation Charges

Reserving your place is a contract. Cancellations must be made in writing/by email at least 10 working days before the event and will incur an administration fee of £60. The full delegate fee will be payable for cancellations received less than 10 working days before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk.


Booking transfers

Transferring to another course/date/venue will be possible if there is availability and will incur an administration fee of £60.

In the event of cancellation by the organisers, APSE will refund any fees paid in advance. Liability will be restricted to the refund of fees paid. Regretfully, APSE cannot accept liability for associated transport, accommodation or other costs in the event of course cancellations made by us.


Course Programme Changes

The organisers reserve the right to make changes to the programme, speakers, venue, or online platform should this become necessary. From time to time course content is updated to take advantage of new learning opportunities. This will in no way diminish the quality of the training, which will be maintained to APSE’s high standards.


Our GDPR policy

The following is our GDPR policy statement 

APSE is a networking organisation and our main role is to support local government frontline services. We hold individual contact details so that we can communicate with our members. If you do not consent to our GDPR policy we will not be able to add you to our systems to ensure you receive APSE services such as our briefings, network queries, research, training, seminars and specialist support options.

We will hold your details on the APSE database until you tell us you wish to be removed. We will action all requests for changes to your details as soon as possible but we will not take longer than 30 days.

We will not sell or pass on your details for commercial gain to any third party.

If you have requested that your details be deleted you will receive a verification email asking you to confirm this in accordance with GDPR. The request for a deletion will be stored for a maximum of six months but your deletion request will be actioned as soon as possible and in any event within 30 days.

If you have logged more than one email address with APSE please tell us about the additional email addresses. This will help us to keep your details accurately recorded and action any requests

Third parties

We may need to pass your name and organisation details to some third parties. Examples include hotels or other accommodation providers if you book a residential seminar or training event, a mailing house so you can receive APSE research, APSE’s member magazine or other member information, or provide details to venues for health and safety purposes or for reasonable purpose to ensure we continue to provide a service to our contacts like you.

We will include delegate names and organisation names in seminar delegate packs, training packs, and network queries or other service based information. We will also include contact details in performance networks reports within your specified performance reporting areas for those contacts who are lead names for APSE performance networks. At some of our events we may photograph or video our delegates and speakers and use images on social media, our website and other platforms. As APSE is a networking organisation this will help all our members make the most of the network. You will need to specifically ask us not to do this if you object to your inclusion. We also occasionally deliver online training or events which may also be recorded in both audio and or video and whilst we will make this clear at the start of any such events we would also ask that you specifically ask us not to record you if you object to your inclusion in any post-event materials

APSE services, for example performance networks, may need to transfer data such as performance information to third parties for processing or system development. On these occasions we will safeguard your data and any third party contractor / sub-contractor will not be permitted to pass your data to any other person or organisation.        

APSE Associates 

APSE associates are field workers who may from time to time be engaged in helping APSE members or our clients. All APSE associates agree to abide by GDPR. Equally APSE will treat an individual Associate’s data in accordance with our GDPR policy. APSE Associates engaged on work for APSE members or clients agree to safeguard data in accordance with the requirements of GDPR. Where we or our associates are provided with data by a third party we will ensure so far as we are able that any third party is compliant with GDPR.   

More information 

You can contact APSE using this email address gdpr@apse.org.uk. This mail box is monitored on normal working days



Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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