Taking ownership of your improvement - A FREE event for APSE Northern Ireland members
Tuesday 7 October 2025
Theatre at the Mill, Mossley Mill, Newtownabbey, BT36 5QA
PROGRAMME
Presentations:
The vision for Antrim and Newtownabbey
Richard Baker GM MSc, Chief Executive, Antrim and Newtownabbey
Performance in Northern Ireland
Josephine Kelly, Chair of the Local Government Performance Improvement Working Group
APSE Northern Ireland Benchmarking Project
Debbie Johns, Head of performance networks, APSE
Customer Service Hub – Belfast City Council
Cormac Quinn, Customer Development Manager, Belfast City Council
UK case study: North Northamptonshire: Using data for service transformation
Liam Faulkner, Head of Environment, North Northamptonshire Council
How Apps can aid performance improvement
Debbie Johns, Head of performance networks, APSE
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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