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Association for Public Service Excellence
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Working with Volunteers & the Voluntary Sector

Volunteers can make a huge difference to the quality of life of local communities, contributing to the delivery of local authority outcomes. Managing the quality of local provision is vital. It is therefore incumbent on local authorities to ensure the quality of volunteer management and support reflects the value of such an important frontline resource.

In addition to local community volunteering, many non-for profit, faith, voluntary and community organisations deliver services on behalf of local authorities, through the commissioning process. This sector can be vibrant and dynamic, with innovative solutions to local challenges.

This course will help local authorities to understand their obligations and responsibilities in managing volunteers effectively and supporting voluntary and community organisations, to ensure that community benefits and local authority outcomes are realised.

 

Learning Outcomes:

By the end of the session you will:

  • Clarify the value of volunteers in service delivery
  • Appreciate what motivates people to volunteer
  • Compare the practice of managing volunteers with managing paid employees
  • Assess the purpose and content of volunteer policies
  • Devise strategies and protocols for volunteer recruitment
  • Explore the use of Volunteer agreements
  • Develop a basic volunteer induction

 

Who Will Benefit?

The session will benefit service managers, team leaders or frontline staff in the process of commissioning volunteers to deliver part or all of their front line service. It will also benefit anyone who is responsible for delivering services and local outcomes through volunteers or community organisations.

 

This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.

 

Duration 3-hour event: AM 09:00 Start        12:00 Finish

                                      PM 13:00 Start        16:00 Finish

 

Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)

 

Complete the booking form below to reserve your place!

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Reservation Terms and Conditions

Booking Confirmation 

APSE issues a written confirmation letter to the ‘contact name’ for all delegate bookings received. We will not send confirmation to each delegate named on the booking form, unless this has been requested in writing. Should the ‘contact name’ not receive a confirmation letter by post within 10 working days of sending the booking form, then please contact APSE on telephone: 0161 772 1810.

Payment

APSE will issue an invoice after the event to delegates attending from Local Authorities, public sector and local government organisations or APSE approved partners unless we are notified otherwise. In the event of any delegates not being invoiced through the organisations stated above APSE will require payment in advance before the event.  Payment must be submitted within 10 working days of making the booking.

Advance payment must be made either by cheque payable to: APSE or by bacs (details can be provided on request at finance@apse.org.uk). A receipt will be provided on request.

All delegate fees are subject to vat, the rates quoted are exclusive of vat. Please ensure you include this in your payment.

Cancellation Charges

Reservation is a contract. Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk. Cancellations must be made in writing at least 10 working days before the event and will incur a £55 administration fee for a training course or £75 for a masterclass. The full delegate fee will be payable for cancellations received 10 working days or less before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Booking transfers will only be acceptable, if there is availability on another date for the same course, and will incur a £55 administration fee. In the unlikely event of cancellation by the organisers, liability will be restricted to the refund of fees paid. APSE regrets we cannot accept any liability for associated transport or hotel costs in the event of course cancellations made by us.

If due to emergency action by UK Governments / Administrations or Public Agencies this event is postponed, for example for reasons of public health and safety, the organisers will transfer your booking to the replacement event or provide a credit voucher against a future event booking.    

The organisers reserve the right to make changes to the programme, speakers or venue should this become necessary.

 

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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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