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Association for Public Service Excellence
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Leadership and Management Skills (CPD)

 

£249 +VAT (APSE members) £429 +VAT (Non-members)

 

2020 has brought about step-changes in the way local authorities deliver services and lead through uncertainty and change. The need for robust management and leadership skills has never been greater.

In response to issues raised by our member authorities, APSE is delivering this Masterclass in Leadership and Management. Delivered online over two half-days, participants will explore leadership as a management quality, addressing core themes of:

  • The challenges of remobilisation
  • Building teams and managing performance remotely and in person
  • Coaching & mentoring for better outcomes
  • Managing supervisors and team leaders
  • Developing safe practices for physical & mental health
  • Practical time management and project skills
  • Customer service and people skills

 

Learning Outcomes:

  • Explore transformational leadership skills
  • Discover your natural behaviour, traits, and personality
  • Identify a project management approach
  • Examine the issues facing frontline managers
  • Identify key health and safety responsibilities for managers
  • Assess transformation of learning
  • Consider the management of change, attitudes, and cultures

 

Continuous Professional Development (CPD)

This course has been independently certified as conforming to accepted CPD guidelines. Delegates will earn 5 CPD points from attending the full course and will be issued with a CPD certificate for their personal records.

 

Who Will Benefit?

Experienced operational managers who wish to refresh their knowledge or those new to management of supervisors and team leaders who wish to develop their skills.

 

Duration 

This course is offered as a full day or as two half days.

Morning sessions:         09:00 Start        12:00 Finish

Afternoon sessions:      13:00 Start        16:00 Finish

 

Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)

Testimonials 

 

 

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Course rates

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Delegate Information

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Reservation Terms and Conditions

Confirmation of Booking

Once you have booked your training, you will receive a Booking Confirmation by email. This will confirm the name of delegate; course selected; date of course; venue (including online); and course rate/fee. All fees quoted exclude VAT. This information is sent to each delegate and the person who booked their place, if different.

Payment

Invoicing

  • If you are not able to provide a purchase order at the time of booking, please do so as soon as possible.
  • APSE will issue an invoice for the appropriate fee, for participants attending from Local Authorities, public sector and local government organisations or APSE approved partners, unless we are notified otherwise.
  • For any other organisations, payment must be submitted prior to the course date, within 10 working days of making a booking.

 

Payment method

  • Payment must be made either by cheque or by bacs.
  • Please make cheques payable to APSE.
  • An e-receipt will be provided on request.
  • Please forward any correspondence to training@apse.org.uk.

 

All delegate fees are subject to VAT. Please note that the rates quoted are NET (they exclude VAT). Your invoice will include the VAT, please ensure you include this in your payment.

Cancellation Charges

Reserving your place is a contract. Cancellations must be made in writing/by email at least 10 working days before the event and will incur an administration fee of £60. The full delegate fee will be payable for cancellations received less than 10 working days before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk.

 

Booking transfers

Transferring to another course/date/venue will be possible if there is availability and will incur an administration fee of £60.

In the event of cancellation by the organisers, APSE will refund any fees paid in advance. Liability will be restricted to the refund of fees paid. Regretfully, APSE cannot accept liability for associated transport, accommodation or other costs in the event of course cancellations made by us.

 

Course Programme Changes

The organisers reserve the right to make changes to the programme, speakers, venue, or online platform should this become necessary. From time to time course content is updated to take advantage of new learning opportunities. This will in no way diminish the quality of the training, which will be maintained to APSE’s high standards.

 

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If you would like to be invoiced, please quote your purchase order number (if appropriate)
 

 

Special Requirements (including accessibility) / Information
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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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