Association for Public Service Excellence
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Who we are
What we do

In-house Training Courses



APSE specialises in supporting frontline local authority services.

We are highly experienced at delivering bespoke training, as an in-house option, tailored to the needs of your authority, directorate, department, service or team. 

Our in-house service is now available online as part of our response to the Covid-19 pandemic, lockdown and ongoing uncertainty about risk of transmission.

You still get the same outstanding service and quality training in our virtual classrooms, as you would expect from our face-to-face delivery.

We cover a broad range of topics and have access to a wide variety of expert Associates who meet our training standards. 

If your staff have access to a computer or smart device and the internet, they can join our training from anywhere.


Why is in-house training important?


In-house training can make your staff feel valued and part of the wider organisation or system.

Local authorities find that they have more effective, loyal and motivated staff when they invest in training and development opportunities.  Training can help to improve performance, increase productivity and reduce sickness absence. 

APSE’s in-house training and masterclass programmes can help you to deliver your goals, achieve greater outcomes and create better internal relationships. 


What are the benefits of APSE training online?


Many councils have been talking about agile working for a long time and now those ideas are being put into practice, we are seeing a number of benefits: 

The virtual classroom brings people together from across the UK

The training is focussed, up-to-date and delivered by expert trainers

Participants don’t have to waste time or money travelling or staying overnight 

We are reducing congestion, improving air quality and reducing our carbon footprint

Participants feel connected with one another, which is good for mental health

Our training helps to boost confidence and positive self-worth

Online training breaks down barriers of geography, gender, ability and ethnicity. It also strengthens our technical abilities!

All post-course materials are available through a password-protected portal, so you don’t have to file anything or risk deleting emails with the file you need!


Continuous Professional Development 


Many of our in-house courses are CPD certified. We will continue to increase this number to meet demand. Courses with the CPD mark, have been assessed by an independent body, to confirm they meet extremely high standards. Each CPD certified course is worth CPD points or hours. See individual courses for details.  


Who will benefit from APSE Training?


Most of our training courses are designed for and with frontline staff, supervisors and team leaders. 

Our training includes progression routes – if you attend an introductory course, you might want to develop your skills further by attending an advanced course or masterclass.

Our masterclasses are designed to help senior officers, managers and leaders. Many of our masterclasses have a legal or specialist technical element to them. They are often delivered with one of our training partners or by our expert APSE Associates.



How do we deliver in-house training?  


Bespoke online training packages are delivered:  

ü on a mutually agreed date 

ü for a cohort of up to 20 people per course

üat a cost-effective rate 

üat start and finish times to suit your staff working patterns 



Our in-house training packages equate to approximately 3-4 days’ work.



APSE Member and Non-member Rates


There are different rates for TRAINING courses and MASTERCLASSES. Please see below.

Fees for in-house courses are per course for up to 20 delegates.  

Per person pricing are for comparison, based on 20 people attending.  

Members' Sliding Discount Scales

Why not take advantage of our sliding scale discount offer by booking more than one course at the same time?

Per person prices are for comparison, based on 20 people attending.


For further information and bookings, please contact Fiona Sutton-Wilson:  

Telephone: 0161 772 1810 Email: fsuttonwilson@apse.org.uk


Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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