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Association for Public Service Excellence
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COVID-19 Performance networks are here to help

The current situation with COVID 19 is placing enormous strain on our public services. We are aware our member local councils are working tirelessly, responding to this unprecedented public health emergency. At this current time it’s never been more crucial to collect data to understand fully the impact and consequences of what has happened at present and how this has impacted on resources and performance across council services. Good quality data will be key in getting fully reimbursed from Government for local efforts in the current emergency.

We want to reassure you that we are still here to assist our members in any way that we can during  this difficult situation. We are working on Year 22 data templates, simplifying and reducing data collection down in a number of areas. We are highlighting again on the data templates any non-essential data and will be publishing a document to sit alongside the data templates which shows what data you need to complete to qualify for a core set of performance indicators and the  awards PI’s, should resources permit you only to submit a limited set of data this year (you can still complete the full data templates for a larger set of indicators). We are also giving those authorities who operate an integrated street scene service the option of submitting combined cost and resources data where they are unable to, or find it time consuming to, split this out into the individual service areas (for example parks and street cleansing).

A full update on performance networks news is included below but if you have any queries on anything at all, please don’t hesitate to contact the team at performance.networks@apse.org.uk

 

Year 22 data templates

The team are currently working hard on creating the new data templates across all services for the new year of data collection. You will be emailed when the templates are ready and if you have any questions or need support in completing them, please don’t hesitate to contact us.

 

One-2-one video conferencing training

This year we will be offering you full 1-2-1 training via a video link to get you set up ready for the first batch of data templates which will be ready for completion from April/May 2020 onwards.  To request  this  support, please contact performance.networks@apse.org.uk

 

 

Second batch reports

Thank you to those members who have recently submitted files for the second batch deadline. The data is now being processed and reports will be issued throughout April and May.
During 2020, you will also receive the following reports containing the final data set:

• Summary reports. The summary reports contain the summarised data that was collected during 2018/19 across all organisations and includes trends, averages, highest and lowest figures. Analysis is also produced by country. One report is produced for each service area.

• Performance at a glance reports. The ‘health check’ dashboard-style report shows your organisation’s performance for each key performance indicator against the average performance of your family group. Whether your result has improved or not from the previous year is also shown. Icons in red, amber and green are used to display this information and the idea of this report is that authorities can see ‘at a glance’ where they are performing well and where improvements may need to be made.

• Direction of travel reports. The direction of travel reports are personalised reports for each service area and show your last 5 years results across selected performance indicators against the overall average for each service.

• Streetscene report. If your organisation has submitted data for both the street cleansing and parks templates, you will qualify to be included in the streetscene report. This report looks at performance by structural arrangement; whether you are fully integrated, partially integrated or not integrated for delivering streetscene services.

 

Exciting developments in performance networks......

 

Further developments in LAMS

In 2015 APSE introduced the Land Audit Management System (LAMS), which was developed by a group of authorities in Scotland. LAMS is a consistent quality audit approach, measuring the level of service delivery for grounds, streets and cemetery land.

What LAMS monitiors:

 

In 2018 APSE launched the LAMS App which is available to members of APSE performance networks and costs £600 per year per authority. There is no maximum on the number of users who can be registered for the App and the price is per authority as opposed to per user. Compared to paper-based systems, the App reduces the duration of inspections. It also automatically identifies location through GIS and requires photographic evidence to support the grading for validation purposes. The quality grading/scoring registered during the surveys is available as live data for the individual authority completing the audits. In addition to this APSE provide benchmarking reports on a bi-monthly and also quarterly basis.

The App has been further developed this year through the introduction of a self-randomiser which automatically allocates an inspection list of sites to inspectors. The randomiser also includes a map and direction details (Sat-Nav) for all planned inspections via the App.

We have undertaken a ‘pilot’ trial period with a number of member authorities participating in the field testing of the randomiser. The trial period ran from January to March 2020. During the trial period, the participating local authorities critiqued the application with a view to having a ‘ready to go’ product available for all interested authorities.

 

Building cleaning App

We are very excited to launch a brand new app for building cleaning inspections. This follows the huge success of the LAMS App.

This new app will include 4 different surveys:
• Educational establishments
• Leisure centres
• Offices
• Public conveniences

The cost is £600 per year per authority. There is no maximum on the amount of users who can be registered for the App and the price is per authority as opposed to per user. Compared to paper-based systems, the App will reduce the duration of inspections. The App automatically identifies location through GIS and requires photographic evidence to support the grading for validation purposes. It is user friendly so that you can train your new staff efficiently and it reduces the time it takes to submit inspections as this is through a click of a button.

The results from participating authorities can be benchmarked throughout the year, so that you can compare grading / cleanliness levels not only by authority, but by building and feature type thus becoming an invaluable management tool producing meaningful data. This can be used to prove value for money and to promote how effective your service is. Not only would this data be available ‘live’ via the cloud but also feed into the performance indicator reports and can contribute to the awards criteria.

        

 

New APSE performance networks database

APSE continues to work with CAMMS to develop a new database for performance networks to make it easier to report and analyse data and to build a platform for future web-enabled services. As part of the new database development with CAMMS, we have developed target reports which show a local authorities’ past 3 years performance alongside the average and upper quartile of their family group for the past 3 years. It also shows a trend prediction for the average and upper quartile for the next 2 years. These will be piloted next year and will be added to the basket of reports available from APSE performance networks.

 

New web portal

Don’t forget the new web portal is now live. If you have not yet been set up please contact the team and we can set up new contacts. This includes individual log-ins and allows for more reports and analysis to be uploaded onto the web.

 

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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