apse
Association for Public Service Excellence
  • Facebook
  • Twitter
  • Linkedin
  • apse Blog
Who we are
What we do
Events

Network News

 

Welcome to the first performance networks update of 2019

 

Second batch reports

The final deadline for all new files or amends for the second batch of data collection was 31 January  2019 for all service areas. The data is currently being processed and second batch reports will be  issued throughout March and April.

During 2019, you will also receive the following reports containing the final data set:

Summary reports The summary reports contain the summarised data that was collected during 2017/18 across all organisations and includes trends, averages, highest and lowest figures. Analysis is also produced by country.  One report is produced for each service area.

Performance at a glance reports The ‘health check’ dashboard-style report shows your organisation’s performance for each key performance indicator against  the  average  performance  of  your  family group. Whether your result has improved or not from the previous year is also shown.   Icons in red, amber and green are used to display this information and the idea of this report is that authorities can see ‘at a glance’ where they are performing well and where improvements may need to be made.

Direction of travel reports The direction of travel reports are personalised reports for each service area and show your last 5 years results across selected performance indicators against the overall average for each service.

Streetscene report If your organisation has submitted data for both the street cleansing and parks templates, you will qualify to be included in the streetscene report. This report looks at performance by structural arrangement; whether you are fully integrated, partially integrated or not integrated for delivering streetscene services.

 

Exciting developments in performance networks

 

Corporate services benchmarking

We conducted a pilot on corporate services during 2018 which includes a range of services including HR, IT, legal services and democratic services.  Following on from the success of this pilot, we will be rolling this out within the suite of service areas during 2019.  If your authority is signed up to all services, then you will get this included within your membership at no additional cost. To sign up to this module please contact performance.networks@ apse.org.uk and we can arrange this for you.

Markets

Performance Networks has been working with NABMA over the benchmarking module for markets during 2018 which is a facility by facility comparison and covers both indoor  and  outdoor  markets.  Following  the  success  of the pilot, market operations has been added as one of the service areas in performance networks. For those authorities who are currently subscribed to all the performance network services, participation in this new module is at no additional cost. To sign up to this module please contact performance.networks@apse.org.uk and we can arrange this for you.

Northern Ireland project

The project to assist councils in Northern Ireland to achieve the benchmarking duty is going from strength to strength and we have branched out into other service areas as part of this project, including Planning, Economic Development, Building Control, Community Development and Arts and Heritage. Subject to demand, these may be rolled out across the UK in future years.

 

Roads and highways

We have been working with the Direct Management Group (DMG) highways group of predominantly English county councils to bring their data reporting requirements into performance networks. Members of APSE performance networks for roads and highways can be involved in this project at no additional charge. Steve Berry OBE, Head, Highways Maintenance, Innovation, Resilience, Light Rail and Cableways at the UK Department for Transport has fully supported this alignment between APSE performance networks and DMG, as this will ensure members will be able to demonstrate  best  practice in accordance  with the local Highways Maintenance Incentive Fund self- assessment principles.

Land Audit Management System (LAMS)

Cemetery and crematoria - Following on from LAMS (Land Audit Management System) for green spaces and streets, APSE has now launched LAMS quality inspections for the maintenance of the grounds covered by your respective cemetery and crematoria services.

Monitoring App - In September 2018 we launched a new App so our members can collect inspection data on parks, grounds, streets and cemetery land required for LAMS through an App.  This has been developed with BBITS/ Love Clean Streets.

New APSE performance networks database

APSE continues to work with CAMMS to develop a new database for performance networks to make it easier to report and analyse data and to build a platform for future web-enabled services.

New web portal

We launched the new web portal at the Blackpool 2018 conference. This includes individual log-ins and allows for more reports and analysis to be uploaded onto the web. This has initially been rolled out to corporate and service nominated contacts although you now have the ability to add other users on so that they can have a role in inputting data, reviewing the reports or both.

 

Winners from the APSE Performance Networks Awards 2018 in Blackpool

Building cleaning

Best performer

Winner: South Lanarkshire Council

Most improved performer

Winner: Inverclyde Council

 

Building maintenance

Best performer

Winner: Barnsley Metropolitan Borough Council

Most improved performer

Winner: East Ayrshire Council

 

Cemetery and Crematorium Services

Best performer

Winner: Conwy County Borough Council

Most improved performer

Winner: Knowsley Metropolitan Borough Council

 

Education Catering

Best performer

Winner: Gateshead Metropolitan Borough Council

Most improved performer

Winner: Tayside Contracts

 

Environmental Health

Best performer

Winner: Orkney Islands Council

 

Parks, Open Spaces and Horticultural Services

Best performer

Winner: Eastleigh Borough Council

Most improved performer

Winner: South Lanarkshire Council

 

Refuse Collection

Best performer

Winner: Kettering Borough Council

Most improved performer

Winner: Darlington Borough Council

 

Roads, Highways and Winter Maintenance

Best performer

Winner: South Ayrshire Council

Most improved performer

Winner: East Renfrewshire Council

 

Sports and Leisure Facility Management

Best performer

Winner: East Riding of Yorkshire Council, East Riding Leisure Beverley

Most improved performer

Winner: Broxtowe Borough Council, Chilwell Olympia Sports Centre

 

Street Cleansing

Best performer

Winner: Eastleigh Borough Council

Most improved performer

Winner: Kettering Borough Council

 

Street Lighting

Best performer

Winner: West Dunbartonshire Council

Most improved performer

Winner: Wigan Metropolitan Borough Council

 

Transport Operations and Vehicle Maintenance

Best performer

Winner: Oxford City Council

Most improved performer

Winner: Wakefield Metropolitan District Council

 

Terms and Conditions

There have been some changes to our Terms and Conditions to reflect the introduction of the Land Audit Management System (LAMS) and the introduction of the mobile app. Please see section 1.5 and 6.1 of the Terms and Conditions  below for more information.

Terms and Conditions

Or alternatively access the link to the Terms and Conditions from the following web page: www.apse.org.uk/apse/index.cfm/performance-networks

For  more  information  please  contact  the  Performance Networks team on 0161 772 1810 or email: performance.networks@apse.org.uk

 

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

  • Facebook
  • Twitter
  • Linkedin
  • apse Blog