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The latest network queries circulated for this service are listed below. 

If you would like more information about any of these queries or want to submit a response, please email Rob Bailey.

Network queries from previous years are available on the links at the bottom of the page.


SL0228 - Direct Debit Administration in Leisure - 230120 

A member authority is reviewing the Administration and collection of Direct Debits for Leisure memberships Please can you answer the following questions: 

  • Have you outsourced DD management to an external company? 
    - if so what was the driver for doing so? 
  • How was DD management previously done and by whom? 
  • What have been the benefits to the Council? 
  • What have been the benefits to the Customer (member)? 
  • How many DD members do you currently have? 
  • Have your customer retention figures increased or decreased? 
  • Have you experienced any adverse publicity - albeit by association with a third party DD management company? 
  • Have you experienced additional charges from your supplier over and above your contractual arrangement? 
  • Does your DD solution integrate with your accounting software? 
  • How are failed/missed payments dealt with ie does the company operate a debt recovery process? 
  • Are there added costs to the customer for any debt recovery issues?

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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