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APSE Social media seminar 2015

APSE Social media seminar 2015

Thursday 14 May 2015 at Elstree Studios, London

Click here to view the full programme


This year’s APSE Social Media seminar will look at a wide array of topics relevant to the use of Social

Media in public service delivery. We will be looking at how the sector can better collaborate through
Social Media tools, how authorities can gather intelligence on residents’ needs and how services can
be marketed online through Social Media tools.

We will be listening to case studies from APSE member authorities, examining the use of Social Media
channels to achieve service delivery objectives across frontline services and we’ll also be hearing
about recent research into the public’s use of social media and how UK Local Authorities are
implementing its use into public service delivery.

Delegates are encouraged to bring a device able to access the internet wirelessly to participate in the
afternoon workshop, where you’ll be able to put some of the learning from the day into action.


How is Local Government making use of Social Media?

Paul O'Brien, Chief Executive, APSE

Societal implications of the internet and how can recent academic research inform us?

Dr.Grant Blank, Survey Research Fellow, Oxford Internet Institute

Using Social Media to achieve county-wide aims in waste awareness

Glen Wooldridge, Director of Environment, Hertsmere Borough Council

Customer contact in Highways and Winter Maintenance

Simon Spedding, Group Manager (design and operations) and Simon Williams, Senior Digital Officer (Strategic Communications), South Gloucestershire Council

Social Media during Flooding

Louise Smith, Public Relations Officer, Maistone Borough Council

Gathering customer insight through use of Social Media Channels  

Luiza Morris-Warren, Business Intelligance Manager, Northamptonshire County Council

Taking democracy and the engagement process online

Geoff Coleman, Media Officer, Birmingham City Council

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.





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