This year’s APSE Social Media seminar will look at a wide array of topics relevant to the use of Social
Media in public service delivery. We will be looking at how the sector can better collaborate through
Social Media tools, how authorities can gather intelligence on residents’ needs and how services can
be marketed online through Social Media tools.
We will be listening to case studies from APSE member authorities, examining the use of Social Media
channels to achieve service delivery objectives across frontline services and we’ll also be hearing
about recent research into the public’s use of social media and how UK Local Authorities are
implementing its use into public service delivery.
Delegates are encouraged to bring a device able to access the internet wirelessly to participate in the
afternoon workshop, where you’ll be able to put some of the learning from the day into action.
Paul O'Brien, Chief Executive, APSE
Dr.Grant Blank, Survey Research Fellow, Oxford Internet Institute
Glen Wooldridge, Director of Environment, Hertsmere Borough Council
Simon Spedding, Group Manager (design and operations) and Simon Williams, Senior Digital Officer (Strategic Communications), South Gloucestershire Council
Louise Smith, Public Relations Officer, Maistone Borough Council
Luiza Morris-Warren, Business Intelligance Manager, Northamptonshire County Council
Geoff Coleman, Media Officer, Birmingham City Council