APSE Logo

Microsoft Teams Help Guide

Microsoft Teams Help Guide

 
Before the event
 
1
Step one
Teams can be accessed through your browser, however, the app for pc, phone or tablet is highly recommended to prevent issues.
2
Step two
Do a test call
Doing a test call will help you understand how Teams works so you can fully take advantage of the online event. Find out how to do this here.
3
Step three
Join the event at least fifteen minutes early
Joining the event early will give you a chance to deal with any technical issues without missing out by following the steps below:
 
Problem
Solution
1
Problem one
“I’m having to wait to be let in to the meeting”
This is normal, particularly if you’re logging on early as suggested. Please be patient and one of our staff members will admit you ASAP.
2
Problem two
“Teams is simply not working in my browser”
Please try opening the meeting in Microsoft Edge. Alternatively, please try downloading the free app on your computer or phone.
3
Problem three
“Teams is not working in Citrix/my virtual workspace”
We highly recommend not running Teams in virtual workspaces like Citrix.
4
Problem four
“Audio/video is lagging/unclear”
This is usually due to poor internet connection; please use an ethernet cable or sit close to your WiFi box for these online events.
5
Problem five
“I can’t see/use the chat function”
There should be a bar with a speech bubble icon; click this to open up the chat.
6
Problem six
“I’m stuck in the lobby!”
Please try restarting your device or using a different device such as a smartphone. You can use personal devices.
7
Problem seven
“My problem isn’t listed here/the listed solution didn’t work”
Please contact your organisation’s IT helpdesk or refer to Microsoft’s official troubleshooting guide.