Blog from Paul O'Brien
- September 12, 2017
- Outsourcing at the root of too many upheld bin collection complaints - a response
The recent report by the Local Government and Social Care Ombudsman, ‘Lifting the lid on bin complaints’, has reignited the debate around outsourced services and whether local government gets value for money from such contracts.
To my mind what the report highlights is the disconnect that can sometimes take place between the council, the contractor and the service user, when a contract is outsourced. Just because a service is outsourced it doesn’t mean that the public don’t think that the council isn’t responsible for it or should have democratic oversight of the service and when they complain they expect their issues to be addressed by the council and blame them if there is a slow response, rather than the contractor.
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Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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