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Association for Public Service Excellence
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2015

TVM0156 - Taxi MOT charges - 221015

Please can you provide your current Taxi MOT charge £

  • Full MOT?
  • Retest?

TVM0155 - Fleet Management Software - 041115

A member authority is looking to purchase Fleet Management Software

  • What software do you use?
  • Are you happy with your current software?
  • Are you happy with the support offered?

For reference the typical requirements are:

  • Asset Management
  • Workshop/Stores (workshop loading, job cards processing, quotes)
  • Accident Management
  • Driving Licence (storage of documents and inputted information)
  • Safety Inspection/Service Schedule Planner
  • Scanned Documents Storage Facility
  • Internal and External Client Information
  • Drivers Risk Rating
  • Calendar
  • Cascading Entries
  • Emailing Service Schedules to Other Departments Including Automated Emailing when Scheduled Work is moved or Limited Access Provided to other Departments.
  • Reports System
  • Limited Access Provided to Mechanics
  • Alerts for Missed Services/Safety Inspections/Defects and Outstanding Work
  • Driver/Mechanic Training History
  • Vehicle Maintenance History and Planned Future Maintenance.
  • Defect Priority System
  • Separate Calendar for Pool Vehicles
  • Reminder for Tax and Yearly Test Expiry One Month in Advance.
  • Risk Assessment Area

TVM0154 - MOT testing - 290915

A member authority is seeking information on MOT testing

  • Is your authority responsible for the licensing of Private Hire & Hackney Carriage vehicles?
  • Do you test your Private Hire & Hackney Carriage vehicles in-house in council run testing facilities or at an outsourced facility?
  • How many testing locations do you use?
  • Approximately how many of each vehicle type do you test? PH =       HC = 
  • Percentage of first time failures
  • Please list the top five failure items
  • Do you issue a certificate of compliance, an MOT, or both?
  • Why do you test vehicles this way, what do you believe are the benefits?

TVM0153 - Kia Vehicles - 300715

A member authority is reviewing the Kia vehicles within their fleet

  • Do you operate any Kia Cars in their fleet? 

If so, which models?

  • Have you had any specific mechanical / electrical / technical issues?
  • Have you had to implement any remedial actions?
  • Did they speak with Kia technical regards the issue, and what response did they receive?

TVM0152 - In-cab technology - legal issues - 220615

A member authority is looking to install in-cab technology allowing interactive communications between the driver and office.
This enables the driver to report issues where bins are not presented or are overweight and receive instructions if re-routing required etc.
It requires a small touch screen in the cab and accessible to the driver
 
The Council is concerned about the legalities of using such a system (especially when the vehicle is travelling) 
 
Have you such a system?

  • If so please outline its function and supplier?

Did you seek legal advice prior to installing a similar system

  • If so please can you share a copy?

Do you have protocols for its use?

  • If so please can you share a copy?

TVM0151 - Driver CPC - 100615

The driver CPC is applicable to all drivers of vehicles above 3.5t.
However, there are a number of exceptions and derogations applicable to local authority services.
 
Could you advise what approach your authority has taken regarding the Driver CPC:
 
Training:
  • Have you chosen to train all drivers within the vehicle weight classification, regardless of any derogation?
  • Have you chosen to train only those that fall within the legal requirement of the regulation and applied a derogation?
  • What benefits have been enjoyed where all staff have been trained?
 
Derogations:
  • Where derogations have been applied, how is this managed and communicated within the organisation?
  • What approach have you taken regarding staff falling victim to redundancy, have you curtailed their training?
  • Were there any difficulties or problems raised when applying a derogation?
Funding:
By the transport department?
  • By the service user department?
  • Where funded by the service user, is this paid for as a single payment based on numbers of drivers or on a driver course attendance basis?

TVM0150 - Alternate Fuel Vehicles - 020615

A member authority is assessing the options for alternate fuels for new Refuse & Recycling Vehicles.

Do you currently use alternate fuel vehicles?

  • How effective are they?

Have you trialled vehicles in the past and chosen not to progress?

  • What were the drawbacks?

Have you conducted an options appraisal

  • Are you able to share the findings?

TVM0149 - Fleet procurement options - 280515

A member authority is considering the various options for funding fleet vehicles. 
They are approaching the end of a lease and maintenance contract.
The requirement includes refuse and recycling vehicles and street sweepers 

  • What options have you considered?
  • Are there any pitfalls to avoid?

 If you are able to share any reports that would also be helpful


TVM0148 - Workshop Fitters Pay & Market supplements - 210515

A member authority is having difficulties recruiting workshop fitters
Please can you provide details of the following:

  • The base pay rate for a workshop fitter
  • If you operate a shift system, do both shifts attract the same rate of pay
  • Do you pay market supplements to retain staff?

TVM0147 - Uplift on transport vehicle parts - 290415

A member authority would like to know what uplift rates are charged by other authorities on parts supplied to internal customers?

Do you charge a fixed percentage or a fixed minimum amount etc?


TVM0146 - Separate glass collection in a co-mingled service - 240315

A member authority is trying to establish whether any local authorities operate either a weekly, or alternate weekly, co-mingled dry recyclable material collection service in which  glass is presented and collected  separately from other dry recyclable materials,  and remains separate from the other dry recyclable materials such as paper and plastics on the same split body waste collection vehicle
 
In relation to the staffing levels of collection crews for this type of  service , do local authorities utilise a driver and two operatives or a driver and three operatives.
 
Finally the member authority would like to know how many local authorities collect all dry recyclables (excluding paper and card) in the same bin/kerbside container so that glass is mixed with plastics, foil etc.


TVM0145 - Fleet Transport Policies - 230315

A member authority is reviewing their Fleet Transport Policy and is seeking examples from other authorities:
 
Your policy(s) may cover the following:

  1. Legal and Regulatory Responsibilities of the Council.
  2. Vehicle Provision and Disposal.
  3. Fleet Service and Maintenance Programmes/Arrangements.
  4. Service Level Agreements. 
  5. Driver Responsibilities and Management.
  6. Driver Assessment, Licences and Permits.
  7. Driver Training.
  8. Drivers Handbook.
  9. Grey Fleet Management.
  10. Hire Vehicle Management.
  11. Fuels and Carbon Footprint.
  12. Use of New Technologies.

TVM0144 - SEN Transport Costs - 160315

APSE Performance Network is seeking to establish some meaningful SEN Transport Cost data which focus specifically on the overall cost and the cost of the provision of resources used to provide the service, i.e. vehicles, drivers and escorts. The benchmarking data require, based on a unit cost per hour is as follows.

In-house Service
Mini bus up to 17 seats 

  • With driver only
  • With driver and escort

 Mini bus up to 17 seats with tail lift

  • With driver only
  • With driver and escort

External Service Provider
Mini bus up to 17 seats 

  • With driver only
  • With driver and escort

Mini bus up to 17 seats with tail lift

  • With driver only
  • With driver and escort

If it is not possible to provide separate costs for vehicles with or without tail lifts please indicate. 
Cost should include any first line supervisory costs but no other departmental/oncost charges.

Vehicle costs should include maintenance, financing costs, insurance, fuel, etc.

We will share average costs with all those who respond to the query, whilst ensuring that individual response remain anonymous.


TVM0143 - Vehicle workshop staff tool allowances 170215

An APSE member is enquiring as to whether local authorities expect their Council Vehicle Workshops staff to provide their own tools in return for a tool allowance?

The National Agreement states “This allowance will apply only where tools are not provided by the Authority”.

The member is looking to discover whether there is a trend towards Council’s providing tools instead of paying staff the tool allowance.


TVM0142 - Transport service review 110215

A member authority is undertaking a series of reviews of Transport provision.

They are interested to find out if any other Local Authorities (APSE members) have undertaken system thinking style reviews (including LEAN) of the functions below:

1.    Accessible Travel – Concessionary Fares, Blue Badges, Taxicard, Mobility Scooter loans, Shopmobility

2.    Passenger Transport provision (older/disabled adults to centres, SEN children – schools, curriculum/out of hours and door to door community transport for social inclusion/shopping etc)

3.    Fleet and Workshop (including stores) Including Council-wide vehicle maintenance, procurement, repairs, procurement and MOTs.

4.    Green Fleet initiatives – Alternative fuels e.g Bio-diesel, Electric and CNG vehicles.

If you have any learning readily available or are prepared to share experiences, please provide your contact details.  

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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