Thursday 19th April 2018
The Welcome Centre, Coventry
Bereavement Services are under increasing pressures to become self-sustaining commercial ventures, be adaptable to meet changing ethnic and lifestyle requirements and able to meet new legislative demands. Whilst these challenges have to be met, ensuring customer service and empathy remains at the heart of service delivery is paramount.
As local authorities continue to find their budgets shrinking, services are having to look for ways to compensate against these losses, either through service efficiencies, generating new sources of income, or innovative service delivery methodologies.
Bereavement managers, are facing new and additional challenges including: dealing with public health funerals, protecting the local environment providing data for the growing interest in family genealogy and preserving monuments and important historical graves.
Service delivery is having to change, and by listening to others experiences, then managers can hear examples of how these changes can be brought about.
The aim of the seminar is to highlight best practice examples which address these issues.
Speakers will discuss how they have improved service efficiency, developed new services, increased levels of income and added value to the service whilst still being sensitive to the vulnerability of families at their times of loss. They will also outline the need to value the physical asset itself, from a cultural and historical viewpoint which can all help improve customer experience.
It is hoped delegates will take away ideas and experiences which will help services become more sustainable and ready to meet these future opportunities and challenges.
The conference is planned to allow time for debate and questions as well as giving delegates the chance to meet exhibitors of products and services which will help Bereavement Managers in delivering higher quality services.
The Welcome Centre
The venue is situated a 10 minute walk from Coventry Train Station, a 20 minute drive from Birmingham International Airport and is easily accessible by car, with free parking onsite.
For delegates traveling by car please use the postcode above for sat nav directions.
The delegate fee covers attendance, delegates’ documentation, lunch and light refreshments. Please note that hotel accommodation is not included. A list of recommended hotels in the area is available on request from firstname.lastname@example.org