Association for Public Service Excellence
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What we do

APSE training

‘‘Giving you the skills, training and development opportunities to achieve your potential and become a better manager of local services and provider of local solutions’’

APSE training is the training arm with the specific aims of:

  • Offering a continuous programme of training and development opportunities for all levels of staff
  • Providing courses that are developed, designed and delivered to meet the needs of public sector services
  • Working with a range of professional partners to ensure our programme reflects new legal requirements and emerging public policy issues
  • Maintaining a professional quality service in identifying needs, pre course scoping with clients, delivery and post course evaluation
  • Using trainers that have the relevant skills and experience to ensure the highest standards are achieved
  • Ensuring that members receive the best advice on a range of national and local training and development initiatives
  • Delivering learning and development that makes both a long term difference and immediate impact on learners and their member organisations
  • Giving opportunities for members for internal certification of their learning, and awareness of routes to nationally recognised qualifications and continuing professional development (CPD)
  • Providing low cost value for money training

APSE training has a range of skills and expertise to support these aims and offers a continuous programme of courses.

The courses for specific areas are:

Catering and cleaning

  • Cleaning in food premises
  • Supervisory skills – catering and cleaning
  • Tools for efficiencies and savings in building cleaning


  • Carbon reduction commitment
  • Health and safety in waste and environmental services
  • Making the most of your environmental powers
  • Parks and green spaces – coaching and mentoring
  • Renewables
  • Supervisory skills – cemeteries and crematoria
  • Supervisory skills – street cleansing and streetscene
  • Sustainable procurement
  • Tools for efficiencies and savings in street cleansing
  • Waste , recycling and streetscene – recycling workshops


  • Project management in leisure services


  • Getting the most out of lunchtimes at school
  • Developing your lunchtime supervisors – a manager’s overview
  • Safer recruitment in education
  • Train the trainer – lunchtime supervisors


  • Supervisory skills – transport

The courses generic to all services are:

Health and safety

  • Accident investigation
  • Corporate manslaughter and corporate homicide
  • CDM – construction design and management regulations
  • Health and safety for senior managers
  • Health and safety in waste and environmental services
  • Managing contractors safely
  • Managing drug and alcohol misuse
  • Nominated representatives in HSE

Marketing, media and presentation

  • Executive media training – handling the press conference
  • Making the most of the media
  • Marketing your service area
  • Enhancing your written communication skills
  • Presentation and facilitation skills

Project management

  • Senior managers prince2 overview
  • Project management in leisure services
  • Project management in local government

Psychometric testing

  • On-line testing
  • Recruitment and selection on-site testing
  • Management development workshops

Other skills development

  • A duty to involve  - making community engagement and consultation work in scotland
  • Agency worker directive
  • Charging and trading
  • Customer care and team building
  • Developing efficiencies and public partnership
  • Finance for operational managers
  • Leadership – managing and communicating change
  • Leadership – the manager as team leader and coach
  • Managing attendance positively
  • Managing your time – effectively
  • Negotiation skills
  • Performance management
  • Procurement
  • Using the public sector scorecard
  • Vetting and barring
  • Writing, developing and delivering (SLAs) service level agreements

The courses specific to councillors are:

Elected member development

  • Community leadership
  • Elected members and the media
  • The role of the elected member and frontline councillor
  • Chairing committees
  • Leadership for elected members
  • Developing a media strategy
  • Performance management
  • Shaping a influencing policy
  • The role of scrutiny

Find out more

For further information about courses available through APSE training, please visit our training pages.

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.




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