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Association for Public Service Excellence
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Promoting excellence in Public Services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority front line services, hosting a network for front line service providers in areas such as waste and refuse collection, parks and environmental services, leisure, school meals, cleaning, housing and building maintenance. We hope you enjoy our website.

Case Study

Review of Housing Building Maintenance Service - Reading Borough Council

Reading Borough Council wanted APSE to undertake a review of its Housing Building Maintenance Service covering responsive repairs, gas servicing, void and property maintenance. This was done using the practice of ‘checking; investigating; and validating the current delivery model to understand its effectiveness and identify improvements that would take enable the service to improve further.

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