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Association for Public Service Excellence
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The Bereavement Journey

Bereavement services are under new pressures with guidance which seems to change daily. Staff are coping with new risks and unprecedented demands to apply their emotional intelligence and breadth of experience to constantly changing circumstances.

To meet current demands, APSE Training Online and the Institute of Cemetery and Crematorium Management (ICCM) are offering this popular one-day skills development course to help delegates fully understand the meaning of bereavement services; the natural journey undertaken by people who are bereaved; and ways to develop excellent customer service during these unprecedented times.

The course will be delivered online as part of APSE’s online training offer.

 

Learning Outcomes:

By the end of this session you will:

  • Develop an understanding the scope of bereavement services
  • Identify the different customers within the sector
  • Recognise the importance of customer care your role
  • Appreciate what skills are required to deliver an excellent bereavement service
  • Gain awareness of the bereavement curve
  • Assess the risks and opportunities in delivering excellent services
  • Plan action to improve your performance

 

Who Will Benefit?

Those who are looking to refresh or gain awareness of the bigger picture of bereavement services from sections such as:

  • Administrators dealing with burials, cremations and memorial bookings
  • Cemetery operations - grave diggers
  • Crematorium operations - cremator technicians
  • Other grounds maintenance work in cemeteries

 

This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.

 

Duration 

This course is offered as a full day or as two half days.

Morning sessions:         09:00 Start        12:00 Finish

Afternoon sessions:      13:00 Start        16:00 Finish

 

 

Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)

 

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Reservation Terms and Conditions

Booking Confirmation 

APSE issues a written confirmation letter to the ‘contact name’ for all delegate bookings received. We will not send confirmation to each delegate named on the booking form, unless this has been requested in writing. Should the ‘contact name’ not receive a confirmation letter by post within 10 working days of sending the booking form, then please contact APSE on telephone: 0161 772 1810.

Payment

APSE will issue an invoice after the event to delegates attending from Local Authorities, public sector and local government organisations or APSE approved partners unless we are notified otherwise. In the event of any delegates not being invoiced through the organisations stated above APSE will require payment in advance before the event.  Payment must be submitted within 10 working days of making the booking.

Advance payment must be made either by cheque payable to: APSE or by bacs (details can be provided on request at finance@apse.org.uk). A receipt will be provided on request.

All delegate fees are subject to vat, the rates quoted are exclusive of vat. Please ensure you include this in your payment.

Cancellation Charges

Reservation is a contract. Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk. Cancellations must be made in writing at least 10 working days before the event and will incur a £55 administration fee for a training course or £75 for a masterclass. The full delegate fee will be payable for cancellations received 10 working days or less before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Booking transfers will only be acceptable, if there is availability on another date for the same course, and will incur a £55 administration fee. In the unlikely event of cancellation by the organisers, liability will be restricted to the refund of fees paid. APSE regrets we cannot accept any liability for associated transport or hotel costs in the event of course cancellations made by us.

If due to emergency action by UK Governments / Administrations or Public Agencies this event is postponed, for example for reasons of public health and safety, the organisers will transfer your booking to the replacement event or provide a credit voucher against a future event booking.    

The organisers reserve the right to make changes to the programme, speakers or venue should this become necessary.

 

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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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