apse
Association for Public Service Excellence
  • Facebook
  • Twitter
  • Linkedin
  • apse Blog
Who we are
What we do
Events

The Bereavement Journey Trainers

The sessions will be delivered by David McCarthy ICCM, supported by Fiona Sutton-Wilson from APSE.

 

David McCarthy - ICCM

David McCarthy FICCM (Dip)(Hons) is the Technical Services and Guidance Manager of the Institute of Cemetery and Crematorium Management (ICCM). David’s career in the field of bereavement spans 25 years firstly with the City of London Cemetery and Crematorium where he worked his way up through the various areas of the service until he obtained the position of Cemetery and Crematorium Manager. For the past 5 years he has worked full time for the ICCM.

Before his involvement with the specialist field of bereavement care, David worked as a Presentations Manager for a Multi-National company specialising in communications. This involved the construction and delivery of training courses and working on promotional events both in the UK and overseas.

David has a wide experience in delivering training with a special emphasis on our legal training on Exclusive Rights of Burial which is the training course that David researched and put together as part of his Thesis to obtain his Diploma with Honours. David has been delivering the ICCM Customer Care Course since it was first developed for professionals working in the highly sensitive area of bereavement.

 

Fiona oversees APSE’s training arm, developing and designing training to enrich the knowledge and skills which underpin modern, flexible local government.  On a personal and professional level, Fiona is committed to supporting authorities with their approaches to tackling climate change. As well as being an experienced trainer and facilitator, with nearly 30 years’ experience of working across the public sector, Fiona has managed a range of projects, programmes and services.  In recent years, Fiona’s work has centered on collaborative leadership and insight and intelligence. Fiona is qualified in Prince2 and MSP (Managing Successful Programmes). She has a Post-graduate Diploma in Business Administration (DMS) from Leeds Business School, a PGCE in Secondary Education from Edge Hill University and a BA (Hons) in Communication Arts from the University of Huddersfield. 

Fiona joined APSE at the beginning of December 2019 and is keen to support members with their training and development needs. 

Fiona can be contacted on: 0161 772 1810 |  fsuttonwilson@apse.org.uk

Fiona Sutton-Wilson 

Head of APSE Training

 

 

 

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

  • Facebook
  • Twitter
  • Linkedin
  • apse Blog