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Association for Public Service Excellence
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Managing Lone Workers

Have you or your staff found yourselves working at home for the first time? Have you found that social distancing means you are having to work alone on site or in a vehicle? Whether you are an experienced lone worker, you supervise staff who are working remotely or you have recently found yourself working alone for the first time, the world looks very different now than it did at the beginning of the year.

During this unprecedented time of self-isolation, social distancing and concerns for personal wellbeing, staff need to feel a sense of belonging more than ever before.

This course explores best practice in the health, safety and welfare of lone workers, to protect local authority staff in the current climate, whether working remotely or at home. During her early career, Fiona Sutton-Wilson worked in urban and rural communities as a lone worker; she has developed lone working policies; and has managed staff, volunteers and contractors who have worked alone, both out-in-the-field and at home.

 

Learning Outcomes

By the end of this training you will:

  • Understand the key principles of lone working in different contexts
  • Assess the risks and opportunities
  • Devise strategies to helps staff maximise personal safety and build resilience
  • Develop skills to help staff manage time and productivity
  • Explore the key issues in lone worker policies
  • Devise ways of influencing stakeholders, communicating key message   

 

This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.

 

Who will benefit?

  • Anyone who is supervising lone workers, either at home or on site.

 

Duration

3-hour event:  AM 09:00 Start         12:00 Finish

                       PM: 13:00 Start        16:00 Finish

 

Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)

 

Complete the booking form below to reserve your place!

 

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Reservation Terms and Conditions

Booking Confirmation 

APSE issues a written confirmation letter to the ‘contact name’ for all delegate bookings received. We will not send confirmation to each delegate named on the booking form, unless this has been requested in writing. Should the ‘contact name’ not receive a confirmation letter by post within 10 working days of sending the booking form, then please contact APSE on telephone: 0161 772 1810.

Payment

APSE will issue an invoice after the event to delegates attending from Local Authorities, public sector and local government organisations or APSE approved partners unless we are notified otherwise. In the event of any delegates not being invoiced through the organisations stated above APSE will require payment in advance before the event.  Payment must be submitted within 10 working days of making the booking.

Advance payment must be made either by cheque payable to: APSE or by bacs (details can be provided on request at finance@apse.org.uk). A receipt will be provided on request.

All delegate fees are subject to vat, the rates quoted are exclusive of vat. Please ensure you include this in your payment.

Cancellation Charges

Reservation is a contract. Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk. Cancellations must be made in writing at least 10 working days before the event and will incur a £55 administration fee for a training course or £75 for a masterclass. The full delegate fee will be payable for cancellations received 10 working days or less before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Booking transfers will only be acceptable, if there is availability on another date for the same course, and will incur a £55 administration fee. In the unlikely event of cancellation by the organisers, liability will be restricted to the refund of fees paid. APSE regrets we cannot accept any liability for associated transport or hotel costs in the event of course cancellations made by us.

If due to emergency action by UK Governments / Administrations or Public Agencies this event is postponed, for example for reasons of public health and safety, the organisers will transfer your booking to the replacement event or provide a credit voucher against a future event booking.    

The organisers reserve the right to make changes to the programme, speakers or venue should this become necessary.

 

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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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