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Association for Public Service Excellence
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Managing Lone Workers

 

£99+VAT (APSE members) £149+VAT (Non-members)

 

Have you or your staff found yourselves working at home for the first time? Have you found that social distancing means you are having to work alone on site or in a vehicle? Whether you are an experienced lone worker, you supervise staff who are working remotely or you have recently found yourself working alone for the first time, the world looks very different now than it did at the beginning of the year.

During this unprecedented time of self-isolation, social distancing and concerns for personal wellbeing, staff need to feel a sense of belonging more than ever before.

This course explores best practice in the health, safety and welfare of lone workers, to protect local authority staff in the current climate, whether working remotely or at home. During her early career, Fiona Sutton-Wilson worked in urban and rural communities as a lone worker; she has developed lone working policies; and has managed staff, volunteers and contractors who have worked alone, both out-in-the-field and at home.

 

Learning Outcomes

By the end of this training you will:

  • Understand the key principles of lone working in different contexts
  • Assess the risks and opportunities
  • Devise strategies to helps staff maximise personal safety and build resilience
  • Develop skills to help staff manage time and productivity
  • Explore the key issues in lone worker policies
  • Devise ways of influencing stakeholders, communicating key message   

 

This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.

 

Who will benefit?

  • Anyone who is supervising lone workers, either at home or on site.

 

Duration

3-hour event:  AM 09:00 Start         12:00 Finish

                       PM: 13:00 Start        16:00 Finish

 

Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)

 

Complete the booking form below to reserve your place!

 

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Reservation Terms and Conditions

Confirmation of Booking

Once you have booked your training, you will receive a Booking Confirmation by email. This will confirm the name of delegate; course selected; date of course; venue (including online); and course rate/fee. All fees quoted exclude VAT. This information is sent to each delegate and the person who booked their place, if different.

Payment

Invoicing

  • If you are not able to provide a purchase order at the time of booking, please do so as soon as possible.
  • APSE will issue an invoice for the appropriate fee, for participants attending from Local Authorities, public sector and local government organisations or APSE approved partners, unless we are notified otherwise.
  • For any other organisations, payment must be submitted prior to the course date, within 10 working days of making a booking.

 

Payment method

  • Payment must be made either by cheque or by bacs.
  • Please make cheques payable to APSE.
  • An e-receipt will be provided on request.
  • Please forward any correspondence to training@apse.org.uk.

 

All delegate fees are subject to VAT. Please note that the rates quoted are NET (they exclude VAT). Your invoice will include the VAT, please ensure you include this in your payment.

Cancellation Charges

Reserving your place is a contract. Cancellations must be made in writing/by email at least 10 working days before the event and will incur an administration fee of £60. The full delegate fee will be payable for cancellations received less than 10 working days before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk.

 

Booking transfers

Transferring to another course/date/venue will be possible if there is availability and will incur an administration fee of £60.

In the event of cancellation by the organisers, APSE will refund any fees paid in advance. Liability will be restricted to the refund of fees paid. Regretfully, APSE cannot accept liability for associated transport, accommodation or other costs in the event of course cancellations made by us.

 

Course Programme Changes

The organisers reserve the right to make changes to the programme, speakers, venue, or online platform should this become necessary. From time to time course content is updated to take advantage of new learning opportunities. This will in no way diminish the quality of the training, which will be maintained to APSE’s high standards.

 

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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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