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An Introduction to Facilities Management


£169+VAT (APSE members) £279+VAT (Non-members)


The pandemic has placed additional pressures on local authorities to keep people safe through good facilities management.  Through this period of remobilisation, facilities managers will need to be able to respond to changing guidance and circumstances which reflect local infection surges.

During this introductory course, you will develop an understanding of what is involved in facilities management, how it is delivered and how it is managed. You will develop skills and competencies; explore best practice and increase your awareness of  facilities management in a wide variety of buildings and locations.

APSE Training, in conjunction with specialist associates Steve Gladwin and Anne Kinder, is now offering this introductory course online, via Microsoft Teams. The content of each course will be tailored to meet the requirements of the service sectors attending and may include a range of aspects including: property management, building asset management, cleaning services, roles and responsibilities, contract management, management of FM teams and gathering stakeholder feedback. The course will include a number of case studies and exercises that will enable you to understand and discuss facilities management in your organisation.


Learning Outcomes:

By the end of the course you will be able to:

  • Describe the role of facilities management within your organisation
  • Explain the facilities services within a building
  • Recognise the Professional Standards and the range of roles within facilities management
  • Discuss financial management and risk management
  • Explore how to manage facilities management services: in-house teams and external suppliers
  • Identify how to develop and build better customer relationships
  • Consider how you will apply what you have learned back at work


Who should attend?

This course is suitable for people who are:

New to facilties management

Considering a move to facilities management

Managing suppliers or in-house teams who deliver maintenance or cleaning services


This course is offered as a full day or as two half days.

Morning sessions:         09:00 Start        12:00 Finish

Afternoon sessions:      13:00 Start        16:00 Finish


Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)


Complete the booking form below to reserve your place!


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Confirmation of Booking

Once you have booked your training, you will receive a Booking Confirmation by email. This will confirm the name of delegate; course selected; date of course; venue (including online); and course rate/fee. All fees quoted exclude VAT. This information is sent to each delegate and the person who booked their place, if different.



  • If you are not able to provide a purchase order at the time of booking, please do so as soon as possible.
  • APSE will issue an invoice for the appropriate fee, for participants attending from Local Authorities, public sector and local government organisations or APSE approved partners, unless we are notified otherwise.
  • For any other organisations, payment must be submitted prior to the course date, within 10 working days of making a booking.


Payment method

  • Payment must be made either by cheque or by bacs.
  • Please make cheques payable to APSE.
  • An e-receipt will be provided on request.
  • Please forward any correspondence to training@apse.org.uk.


All delegate fees are subject to VAT. Please note that the rates quoted are NET (they exclude VAT). Your invoice will include the VAT, please ensure you include this in your payment.

Cancellation Charges

Reserving your place is a contract. Cancellations must be made in writing/by email at least 10 working days before the event and will incur an administration fee of £60. The full delegate fee will be payable for cancellations received less than 10 working days before the event or for non-attendance. All fees are non-refundable after the cancellation period.

Substitution of delegates is acceptable any time in writing by email to training@apse.org.uk.


Booking transfers

Transferring to another course/date/venue will be possible if there is availability and will incur an administration fee of £60.

In the event of cancellation by the organisers, APSE will refund any fees paid in advance. Liability will be restricted to the refund of fees paid. Regretfully, APSE cannot accept liability for associated transport, accommodation or other costs in the event of course cancellations made by us.


Course Programme Changes

The organisers reserve the right to make changes to the programme, speakers, venue, or online platform should this become necessary. From time to time course content is updated to take advantage of new learning opportunities. This will in no way diminish the quality of the training, which will be maintained to APSE’s high standards.


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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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