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Continuing to provide an empathetic service whilst managing the demands of a pandemic

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View the programme here


Wednesday 29 July 10.30 AM  to 12.30  PM  

Continuing to provide an empathetic service whilst managing the demands of a pandemic: 

An online event for Bereavement Services senior managers, officers and interested elected members

This event will highlight the challenges, solutions and future planning which have had to be employed, often at short notice, to deal with the current pandemic.

It will also consider how the service may need to change in the way it delivers its future services in relation to adopting more environmentally friendly approaches as well as the need to modernise many of its service offers.

The current pandemic has seen significant changes to established service delivery methodologies, and as a result has seen service managers, officers and front-line staff put under extreme pressures never before experienced. However services have risen to these challenges and through cooperation and innovation have continued to deliver quality services in the face of the Coronavirus and its deadly impacts.

It needs to be recognised that decisions which have had to be made, although sometimes unpopular with bereaved families, have been necessary to protect public health.

Therefore this seminar hopes to show how processes and solutions have been developed so that should a second wave occur, then local authority Bereavement Services will be better prepared to face the challenges of such an occurrence.


Public Health Act Funerals – South Staffordshire Council’s Approach during Covid-19

Rebecca Morgan, Bereavement & Business Support Officer, South Staffordshire Council


Gas, Granite and Groundwater - a pathway to a healthier environment

Justin Smith, Director, The CDS Group


The growing importance of digitisation to Bereavement Services

Peter Campbell, Burial and Cremation Manager, Sefton Borough Council


Managing embalming practices to meet the needs of COVID 19

Rachel Carline, Embalmer


COVID19 - "We will be ready next time" – How the industry dealt with the unexpected whilst having to manage expectations

Peter Linsell APSE Associate

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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