Association for Public Service Excellence
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Who we are
What we do

Building Maintenance Seminar

APSE Building Maintenance Online Seminar

Changing times - New approaches: Addressing strategic and operational issues in the repairs and maintenance service

View the programme here


Unitas ….. 2 Years on! The challenges and achievements
Wayne Booth, Director, Unitas

Reinvented, restructure and revitalised property maintenance service
Linda Mickleburgh-Benn, Service Manager Property Maintenance and Sharon Smith, Operations Manager – Contracting, Wigan Council

3C Shared Services – A strategic partnership between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council
Heather Jones, Strategic Lead, 3C Building Standards

A Key Note address – Optimised Retrofit
Kevin Hammett, Senior Housing Decarbonisation Officer and Tim Mann, Senior Market Housing Officer – Welsh Assembly

Managing compliance and the contractor relationship for gas servicing
Daniel Crossley and Anthony Spencer, Berneslai Homes

Tackling financial exclusion and tenancy sustainability
Catherine Cunliffe, Income Manager, Lancaster City Council

Managing Tenant Demand
Vickie Hacking, Principal Advisor, APSE

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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