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APSE Performance Networks Seminar 2019

The Measure of Tomorrow:

20 Years of Benchmarking

5-6 December, Grand Hotel, Blackpool (formerly named The Hilton Hotel)


View the programme here


I am pleased to announce that our performance networks seminar will be held on 5-6 December 2019 at the Grand Hotel, Blackpool, FY1 2JQ.

Key note speakers include:

  • Performance management in America - Bertha Johnson, City of Durham Budget and Management Services Director, North Carolina, United States of America
  • Benchmarking the performance of councils in France - Hervé Guillaume, Co-ordinator, Association Des Villes Pour La Propreté Urbaine
  • How are front line services in the UK performing? - Debbie Johns, Head of Performance Networks, APSE
  • Latest opinion polls on local government front line services - Paul Smith, Director for Government & Public Sector, Survation
  • Climate change emergency and funding the gap - Dr Peter Kenway, Director, New Policy Institute

The seminar will feature thematic forums on the latest issues affecting performance management and measurement:

  • Insourcing – the importance of benchmarking data to prove the case
  • Collaboration on Facilities Management
  • Developments in performance networks
  • Award winning innovative approaches to service improvement
  • Commercialism and performance
  • The new code of practice and an asset management approach

There is an emphasis on service-specific workshops for:

  • Building cleaning
  • Building maintenance (housing & non-housing)
  • Catering
  • Cemetery and crematorium services
  • Corporate services
  • Environmental health and Trading standards
  • Parks
  • Refuse collection
  • Roads/highways, winter maintenance & street lighting
  • Sports & leisure
  • Street cleansing
  • Transport

This working seminar is an essential part of the performance networks timetable and is an excellent shared learning opportunity. The seminar will include the 2018/19 data collection results as well as issues affecting service performance. The workshop sessions will feature a range of topics including what the data is telling us about managing reduced budgets, generating income, how to use performance data effectively, best practice case studies and problem solving surgeries. There will be an opportunity in each workshop to discuss issues of local concern and develop solutions with colleagues through problem solving surgeries

We expect the seminar to be heavily subscribed and this year places have again been limited. Accommodation has been secured and will be allocated on a first-come-first-served basis. Please note that APSE cannot guarantee that Grand Hotel accommodation will be allocated for late bookings. 


Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.





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