There are 8 item(s) tagged with the keyword "insourcing".
From the eighties up until the late-noughties a fairly stable orthodoxy existed amongst many senior policymakers that the transfer of large swathes of local government services to national outsourcing companies was a good thing, would bring much needed investment, transformation of approach and efficiency in delivery. Anyone who dared question the reality of what outcomes would actually be achieved was ostracised and branded as a dinosaur by the industry that built up around the sector.
In APSE, we always try to look for tangible evidence and think through the long-term outcomes in any suggested approach to delivering local government services and it’s therefore fair to say that we held a fairly healthy scepticism of much of the claims of risk transfer, widespread additional employment benefits and pots of gold at the end of the rainbow. From around 2005 onwards we also started to see many contracts which harked back to the CCT days or which were early strategic partnerships start to run out of steam and councils start to insource them.
The recent report by the Local Government and Social Care Ombudsman, ‘Lifting the lid on bin complaints’, has reignited the debate around outsourced services and whether local government gets value for money from such contracts.
To my mind what the report highlights is the disconnect that can sometimes take place between the council, the contractor and the service user, when a contract is outsourced. Just because a service is outsourced it doesn’t mean that the public don’t think that the council isn’t responsible for it or should have democratic oversight of the service and when they complain they expect their issues to be addressed by the council and blame them if there is a slow response, rather than the contractor.
The recent Public Accounts Committee report on contract management made for interesting reading over the holidays with some important lessons for local government contained within it.
In launching the Committee's findings, its Chair, the Rt Hon Margaret Hodge MP, pointed to the fact that £90bn of taxpayers' money is spent each year on the private sector supplying public goods and services. She quite rightly stressed that, with this amount of public money at stake, it is vital that the highest ethical standards are practised by contractors.
Speaking at a recent European conference on remunicipalisation of public services set me thinking about the lifecycles of markets and how they can go full circle.
I was asked to give a presentation based on APSE’s research publications into why so many UK local authorities, of all political persuasions, are insourcing services on a significant scale. This has accelerated significantly over the past five years and the main factors cited are usually value for money, poor customer satisfaction levels and a failure to deliver on promises that contractors had made.
I recently met with colleagues from Bradford Council to discuss how they had been involved in Insourcing the City’s Education Services from Serco. 1,300 staff were transferred back to the authority in July this year from a £53m per annum contract.
Spoke this morning at a conference at the QE11 centre in London on Outsourcing and Shared Services - except I spoke about the failings of outsourcing over the past twenty years in England and why so many authorities are now insourcing services. I have got to say I was pleasantly surprised that the audience were very receptive to my message and the nine key lessons if still outsourcing services which I mentioned.
Busy couple of days in London, where I attended a couple of conferences and had several meetings.
The first event was 'The Public Sector Efficiency Expo', where I almost seen Francis Maude outline the coalition Government's policy on Public Services.
'Streamlining the Public Sector' is the title of the Guardian Seminar I have been asked to speak at today. They have asked me to speak in a section of the conference billed as a debate on 'insourcing versus outsourcing'.