APSE catering, cleaning and facilities management seminar 2012: Prospering in a new reality
Local Authorities have responded well to the ‘shock treatment’ of a 25% reduction in funding. Combined with a loosening of the ties with school, FM services, catering and cleaning are finding themselves in a rapidly changing environment where value for money and cost have are frequently the main drivers.
In-house providers have little option but to up their game and increase productivity, identify and strip out waste and take advantage of innovation to ensure their service remains competitive.
This seminar brought together speakers from facilities management, catering and cleaning, to chart the future and demonstrate some of the many options available to service providers. Over the 2 days, day 1 concentrated on FM and cleaning, whilst day 2 concentrated on catering allowing delegates to choose the service areas that best suit them.
Presentations
Session 1: The new reality
What's driving local authority FM
- The outlook for local government services
- Implications for building stock and facilities management
- Predictions for the future
Speaker: Noel O’Neill, Head of Facilities and Asset Management, Cheshire West & Chester Council
State of the market address
- The wider picture across the support service sector
- Can we predict areas of growth?
- The effects on employment, wages and careers
Speaker: Andrew Large, Chief Executive, CSSA
Session 2: Structures for service delivery
The Entrepreneurial approach
- Delivering services across multiple authorities
- Benefits and challenges of the wholly owned company model
- The future for local authority FM provision
Speaker: Geoff Tucker, Norse Group
Structuring for success and survival
- Does the general power of competence help or hinder
- Understanding the financial contraints and pitfalls#
- Are Co-ops and mutuals a real alternative
Speaker: Mark Bramah, Assistant Chief Executive, APSE
Session 3: Reinventing cleaning
Daytime cleaning
- Developing a better model for cleaning
- Creating benefits that reach beyond the core service
- Making cleaners an integral part of the office culture
Speaker: Susan Hodson, Warwickshire County Council
Alternate daily cleaning
- Reduced frequency, maintained standards
- Revisiting and challenging historical specifications
- The risks and rewards of boosting productivity
Speaker: Billy Scott, Liverpool City Council
Session 4: Legalities and standards
Upskilling cleaning services
- Developing a consistent approach to inspection
- Special considerations for food environments
- Demonstrable benefits from training in cleaning
Speaker: Pat Wherton, ABCD and APSE Associate
Legal aspects of trading with academies and free schools
- Understanding the legal and contractual relationship
- Steps to minimise contractual risk
- Tendering requirements and competition
Speaker: Julie Muscroft, Partner, Walker-Morris LLP
Session 5: Charting the future
The school meals experience
- What have we learnt over the past decade
- Have nutritional standards delivered practical benefits.
- Getting the most from the lunchtime experience
Speaker: Dr Jo Pike, University of Hull
School meals , what's left to do?
- Where now for school inspections across the UK
- Mary's Meals, using charity to boost meal number
- Building a health based food policy
Speaker: Linsday Graham, LGL
The future of local authority catering
- The balance between in-house and private provision
- Universal credit and free school meal impact
- The effect of academies and free schools
Speaker: Lynda Mitchell , National Chair, LACA
Session 6: Boosting performance
Inspiring and motivating staff
- Boosting competitiveness through focussed planning
- Inspiring leadership within your team leaders
- Maximising the potential of customer facing teams
Speaker: Alan Cutler, Hospitality Leadership Ltd
Executive chefs in secondary schools
- Delivering a school meals service through an exec chef approach
- Maximising turnover and sharing the benefits
- Driving performance through flexibility and incentives
Speaker: Mark Holmes , Executive Chef, Abraham Guest High school
Session 7: Compliance
CRB - what is the future of safeguarding?
- Update on changes to the CRB regime
- Rights of who can and cannot be checked
- Implications for future recruitment
Speaker: Debbie Smith, Safer Recruitment
Food hygiene compliance
- What is the Food Hygiene Rating Scheme
- New FSA Business compliance model
- Update on food inspection regime and implications
Speaker: Julie Searing , Business Compliance Manager, Wigan MBCs
Session 8: Innovation and productivity
Driving catering performance
- The financial challenges to catering services
- What are the options for cost reduction in catering
- Developing a commercial commercial edge
Speaker: John Bedwell , APSE Associate
Franchise opportunities
- Using branded products to augment the catering offering
- Can franchising give you a commercial edge?
- The inside track on costs and returns
Speaker: Chris Tong, Account Manager, Costa Coffee