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July one-day seminar: Lean, mean and frontline: Service transformation for the frontline - Leeds, 15 July 2010 |
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| Session 1: Defining Service Transformation |
| Transformation: Latest fad or longer term solution? - Jeremy Cox, Vanguard Systems Thinking |
| Performance and targets: A necessary evil? - Max Moullin, Sheffield Business School |
| Session 2: Applying service transformation to the front line |
| Neighbourhood services: matching resources to need - Mick Robb, Street Scene Manager, Peterborough Council |
| Maximising customer contact: Minimising waste - Cath Adams, Customer Services Manager, Area Management Directorate, Redcar and Cleveland Council |
| Working together: The Greater Nottingham shared vehicle procurement scheme - David Parton, Head of Direct Services, Gedling Borough Council |
| Service Transformation in practice - Peter Schofield, Programme Manager, North East Improvement and Efficiencies Partnership |
| Workshop1: Resources and operations strand |
| Matching human resources to service needs - Dave Henrys, APSE best value consultancy associate |
| Workshop2: Employment strand |
| ‘Managing changes to the workforce without breaking the law!’ - Mark Hammerton and Richard Sneldon, Eversheds LLP |
| Workshop 4 : Procurement strand |
| Squeezing the procurement juice - Andrew Spowart, Principal Advisor, APSE |
