Parks seminar - 26 June 2008, Bridlington Spa |
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| Comprehensive Area Assessment: the future of independent assurance for people and places - Joanne McDonagh, Audit Commission |
| Face to face interviews: regeneration and culture - Bob Mullins |
| Leading customer service performance and professionalism - Mike Crowther, Institute of Customer Service |
| Linking perceptions to performance - Mark Bramah, APSE |
| Making satisfaction a reality - Huw Roberts, East Riding of Yorkshire Council |
| Vision management - Terru Gurr - Blyth Valley Borough Council |
| Capturing customer - Nicola Mathers, Commission for Architecture and the Built Environment |