APSE's lean approach
APSE solutions has developed an approach to service review and design which takes the principles of lean thinking and applies them to a public service environment. The consultancy uses lean tools and techniques because they work but it is APSE’s extensive knowledge of public service delivery that marks its approach out. The APSE team will help you and your colleagues to understand the services that you provide from an ‘end to end’ perspective. This will allow you to focus on overall value rather than individual costs and avoid the tendency of cost reduction in one area resulting in cost increases elsewhere within the system.
The model looks to identify different processes within an authority and identify possible duplication of resources, wasted effort and avoidable demand. By deploying a range of techniques this can dramatically cut the steps in the supply chain, make significant savings and improve the experience of service users. The logic of the approach is that it is essential to properly understand the way in which a service currently works before it is possible to determine how it might work more effectively and efficiently in the future.
Can we see management in terms of facilitating the process of continual improvement which means creating the conditions for workers to make positive changes to the way they do things? - Hence APSE's business case driven approach to service improvement.
Before making any decisions it is crucial to have tangible evidence of performance and good robust local performance management frameworks in place such as Performance Networks. This information assists us in examining your current performance in comparison with other similar authorities.
APSE has considerable experience in using this methodology to assist local authorities in making efficiency savings and re-designing their services to run more effectively. Please click here to find out more about previous service reviews APSE has undertaken and the savings realised to authorities. APSE can help you to achieve significant savings through both cross cutting reviews and single service reviews.
To find out more information about APSE consultancy offers, please use the links below.