APSE E-publications

The competitiveness continuum: Testing competitiveness by measuring continuous improvement

Local Government service providers are increasingly required to demonstrate that the services they deliver are 'competitive' with alternative delivery mechanisms including the use of external providers or transfer to other bodies (trusts, ALMOs RSLs etc). The Local Government Act 1999 implemented the duty to secure 'best value' by reference to economy, efficiency and effectiveness and to put in place mechanisms for continuous improvement. This was achieved through a review process that statutory guidance dictated should examine the 4Cs of Consult, Challenge, Compare and Compete. The Compete element was variously interpreted to imply a range of things through from CCT style tendering to price benchmarking.