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Association for Public Service Excellence
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External Verifier SQA and Investor in People Specialist / Consultant

Ref: IM0001
Associate Consultant (APSE)
 

Key service areas

Organisational Development.
Business Planning.
Performance Management.
People Management Strategies.
Leadership and Management Learning and Development.
Community Engagement and Consultation.

Experience

This associate has been a consultant with the Association of Public Sector Excellence (APSE) for over six years and is also a Registered Specialist and Advisor with Investors in People Scotland. Their knowledge and experience together with their diverse client network enables her to share Good Practice in Organisational Development; Leadership and Management Development and People Management strategies.

Their work with Local Authorities is commissioned through specific projects of Best Value and Service Review. She has worked with Procurement; Corporate Services; Architectural and Engineering Services; Building Services and Facilities Management. Anne ensures that strategic and operational planning is supported by effective internal business processes, robust financial systems and measurement and captures meaningful customer feedback. While her approach is collaborative she also believes that her role is to be a “critical friend” supporting the drive towards continuous improvement. They have worked with a number of National frameworks and advocates benchmarking.

This associate is committed to supporting organisations and communities to engage in effective and meaningful communication and consultation. As an Associate member of APSE they have been involved in designing and delivering a Duty to Involve. This development programme supports Local Authorities staff to understand and apply effective community engagement and consultation strategies.

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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