This service provides detailed performance information on the maintenance of housing and civic buildings. As standard for all the benchmarking services the following data is provided:
The following data is also provided for building maintenance.
Case study - Waveney Council
Waveney Council's building maintenance service was a finalist in APSE's Performance Networks Awards 2014. The service increased its average value of work per full time employee by 3% between 2008/09 and 2013/14 while also improving customer satisfaction.
This has been possible because of good use of performance data to measure efficiency and a joined up approach between maintenance and management elements of the housing service. Integrating the operational workforce into the Housing Revenue Account allows a common sense approach to maintenance, greater management flexibility and better control of costs.
Planning appropriate capital investment programmes has meant inefficient reactive repairs have been minimised. Examples include a complete UPVC replacement programme reducing the need to attend to draughty windows and doors, timber repairs and repainting. New bathroom suites have overcome common problems such as leaking taps and toilet cisterns not flushing. Rewiring programmes have removed many previously reported electrical faults.
Satisfaction levels remain extremely high as a result of recognising tenants' priorities. Investment in roofing, bathrooms, kitchens, rewiring and heating includes energy efficiency benefits wherever possible to help reduce tenants' bills while cutting carbon emissions. Spreading improvement programmes throughout the district means as many tenants as possible receive the benefit.
Click here to view the Performance Indicators for this area.
Click here to view a sample Performance Networks report.