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Association for Public Service Excellence
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The people are always right!

The people are always right!

The public want more money for their neighbourhood services

79% of the public would like the government to give more money to local councils to spend at the local level for services that are in their neighbourhood.

This support for increased funds is across all voters for all political parties. Councils are in a strong position to advocate for local services because of the high level of trust in Councils to provide these services compared to any of the alternatives.

People’s priorities for more spending

We asked the public how they wanted the any additional money spent (see Figure 2). The public given a notional spend of an additional 100 points among the nine choices made almost the same choices in 2016 and 2017.

When offered additional options of housing and social care in 2017 the public adjusted their allocations placing Social Care first and Housing third.

Measuring performance based on public satisfaction

Government will eventually have to respond to public demand that money is spent on their priorities. Any increased Westminster funding will likely have strings attached including an insistence on a way of making Councils accountable. Central government used to require Councils to undertake a place survey that collected information about what Whitehall thought was important. Now is the opportune time to develop a performance measure based on public satisfaction.

Working with APSE, Survation have developed resident satisfaction benchmarks that have a clear public facing role. They show a clear pattern of positive satisfaction from local road maintenance being lowest to high levels of satisfaction for parks. The summary does not detail the wealth of information about how some services have highly different ranges of scores from the public and variations within each of the six APSE regions.

• Survation presented the detailed result of a survey of 1,634 at the APSE performance networks conference. Survation was the only pollster to forecast a hung parliament in the 2017 General election

• If you are interested in finding out more about surveying your local voters contact Paul Smith at paul.smith@survation.com

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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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