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Association for Public Service Excellence
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Discover how your service can achieve a clean bill of health

Discover how your service can achieve a clean bill of health

Staff needed refresher and focused training to really consider the nuances of care settings, the resources available and more in-depth infection control principles. Our Training Coordinator researched clinical cleaning and professional development routes but found an absence of care rather than clinical modules. We approached APSE for suggestions and, with a combined effort, we managed to design a suitable training course with an industry expert who could provide an appropriate and more in-depth overview of care cleaning needs.

In November, APSE held a pilot training session with the service’s mobile cleaning team and managers. Through Jan Kennedy and APSE’S contacts with The British Cleaning Council, Delia Cannings, a guru of the industry, was asked to present and share her huge wealth of knowledge in care cleaning.

Delia approached what could have been a very dry and tedious subject in a fascinating, highly practical and ‘down to earth’ manner. Delia began by confirming that cleaners were ‘hygiene technicians’ in reality and that their role was often undervalued as scientists in the industry. All attendees were delighted with the course content and felt many aspects of the training session would be replicated in new tasks and practices in the cleaning operation. Much of the agenda was a reinforcement of hygiene
and compliance knowledge and it is recognised that many cleaning services have limited means to provide refresher training for all. This course proved an effective tool in supporting lead or mobile cleaning staff who influence, coach or supervise other direct personnel.

We focused on decontamination, standard operating procedures, common contaminants, selecting appropriate cleaning products and typical infections. The course content was peppered with fascinating anecdotes and vivid examples. These are excellent aide memoirs for staff and we will never regard limescale in the same way again.

Our staff were uplifted by the positive tone of the course delivery. Thanks to Delia’s training course, a much more motivated and invigorated team went back to work that afternoon, with a renewed focus on the importance of care cleaning.

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Since delivering our pilot event, APSE is pleased to offer councils an opportunity to take advantage of our new course - Cleaning in local authority environments.The event is £159.00 + vat per delegate. For more information on the event, click here.

We can also deliver a bespoke event for you, please contact Jan Kennedy jkennedy@ apse.org.uk for more information.

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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