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Association for Public Service Excellence
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Events

2011

Swimming lesson payments/SL0148/021111
A member authority is reviewing their payment options for swimming lessons.

Please could you respond to the following:

  • How much do you currently charge per month for swimming lessons?
  • Do you charge a premium for direct debits or do you offer incentives for customers who choose direct debits?
  • Does the monthly charge allow for any planned breaks in the programme or unforeseen cancellations?
  • Do you vary the monthly collection amount if lessons are cancelled e.g. due to instructor absence?
  • Do you arrange ‘payment holidays’ if the customer is in credit due to programme changes?
  • Do you maintain a fixed collection amount each month and then arrange a final settlement at the end of

SLO99 071011 Gym membership costs
APSE are trying to assess the typical costs of leisure membership schemes, please forward data on your current membership cost for:

  • Full Gym membership
  • Off peak Gym membership
  • Swimming only membership

Any other combinations would be welcome and any concessions to the headline price. A report on the results will be shared with those who respond.


SLO147/260811 price concessions for leisure
A member authority is evaluating their price concessions for sports and leisure.

Please could you provide details for each activity of:

  • Leisure or sport activity ( e.g. swimming, gym etc)
  • Full price
  • Persons receiving concession ( e.g. over 60’s, children under 16 etc .)
  • Concession price (or % discount)

Leisure software systems SLO146/040711
A member authority is currently evaluating software for community leisure facility bookings, payments and membership management.

  • Which system do you currently use?
  • What part of the system works well
  • What functions are problematic

Workplace Gym – SL0145/190511
A member authority is looking to install an indoor staff only gym within the grounds of their main council building. The intention is to attract staff members who are not currently accessing mainstream leisure and gym facilities. The gym will be staffed by the Council’s own Leisure team.

  • They would like to hear from other authorities who have implemented a similar scheme
  • How do you operate the facility?
  • What lessons are there to be learnt?

Staffing of Outdoor facilities - Tennis courts – SL0144/110511
A local authority currently staffs their outdoor tennis courts during the summer months.

They would like to look at other less costly alternatives:

  • How do you staff summer leisure facilities?
  • Do you use ticket machines?
  • Do you suffer from vandalism?
  • Are there Health & Safety issues from being unmanned?

Facility hire - Martial Arts (including Cage Fighting) events – SL0143/110511
A member authority has been approached to hire out their facilities for "mixed martial arts" events i.e. (Cage fighting)?

  • Have you experience of hiring facilities for such events?
  • What was the reaction from public, council members and other bodies?
  • What were the main issues to be addressed around the event?

Instructors and Coaches Pay rates– SL0142/080411
On behalf of a member authority, we are researching the pay rates of Instructors and coaches EMPLOYED by the authority.

Please can you supply details of:

  • Pay rates for instructors and coaches
  • Any market supplements applied
  • Your approach to job evaluation

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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