HBM0330 - Fitting and repairing double-glazing unit - 031215
This local authority would like to know from others:
HBM0329 - CCTV / Alarm / Security service for council tenants - 171115
This Authority has recently developed a Category 1 Alarm Receiving Centre (ARC). From the ARC, the Authority delivers a CCTV, door entrance and ‘remote’ concierge service to residents of the Council’s own Housing stock in the first instance as a security and community safety initiative.
The Authority has ambitious business development targets to offer these existing services as well as developing new Lone Working, Key Holding, Intruder Alarm, Environmental Alarm, First responses services to a wide range of internal (schools, operational departments) and external (private customers, RSL, Police, etc.).
They would like to hear from other authorities regarding the following:-
They would appreciate the opportunity to discuss the above with other members
HBM0328 - Emergency repair definitions - 161115
This authority is looking to reduce the percentage of calls which it designates as 'emergency'. Their current definition for an emergency repair is 'a repair that is required where there is a danger to health or the property is unsecured'.
They are interested to know:
HBM0327 - Sharing good practice in building maintenance contract specification and tendering - 051115
A contact in a member authority, who is new to Building Maintenance services, is seeking to re-tender the following contracts by April next year.
They would very much like to hear from anyone who has examples of good contract documentation or areas of good practice to share in the following areas of building maintenance:
HBM0326 - Mobile Working for Building Maintenance - 261015
This local authority are looking information on what mobile solutions have been implemented within BMD service areas.
HBM0325 (A) - Green Bonds - 300915
This authority is interested to know whether any other APSE members have looked into the potential of using Green Bonds to fund large scale, long term housing and energy projects in their areas. They would be grateful to receive any relevant information.
HBM0325 (B) - Undertaking private sector construction work
This authority is interested in undertaking construction work for the private sector.
They would like to hear from any council who is doing this or considering it, either through their DLO or having set up an arms-length organisation, LLP or other vehicle.
HBM0324 - Modular/prefabricated housing - 150915
This authority would like to hear from others that are using/or considering using modular/prefabricated homes as temporary accommodation.
In particular they are interested in:
HBM0323 - New council housing and management arrangements - 090915
This authority is looking at its arrangements for building new properties and how others have gone about it. They are keen to hear about different approaches and experiences of other local authorities to inform councillors on the way forward. Please respond to the following questions :
With regard to housing units built in your local authority area since the Housing Revenue Account changes in 2012 -
HBM0322 - Garden Sizes - 140915
A member authority has recently carried out a review of their gardens and have found that many of their tenants find their large gardens difficult to manage. In light of this, they are looking into an idea to change the boundaries of these properties to make the gardens more manageable and utilise the spare land for open space / allotments or even to build on. They would be interested to discover if any other local authorities or developers /landlords within a local authority area have explored this idea?
HBM0321 - Charging for building maintenance work - productive and non-productive time
Please provide any further comments regarding how you deal with reducing the amount of non-productive time.
HBM0319 - Play bonds calculations for new developments - 270815
This authority would like to ask other Scottish local authorities:
If you could answer as many questions as you are able to, I would appreciate it.
HBM0318 - Charges for building maintenance consultancy services - 240815
This authority is in the middle of a significant investment programme with typical works including enveloping, rewiring, roofing, kitchen and bathroom replacement . The service in question provides the consultancy function i.e. design, QS, Project Management for both pre and post construction activity.
All council functions are undergoing a ‘Commissioning Review’ to ascertain whether the services provide best value in terms of costs and quality.
They are interested in receiving the following information from others in the form of an hourly rate or % fee, please see below.
Internal consultancy activity Hourly rate % fee charged
Mechanical & Electrical Design
Clerk of works
They are also interested in seeing any information from external providers so if anyone has details of private providers that would be welcome.
External consultancy activity examples Hourly rate % fee charged Organisation
Mechanical & Electrical Design
Clerk of works
Any related information which is relevant would be appreciated.
HBM0316 - Housing Void Cleaning - 180815
The Cleaning Service of a member authority is seeking to bid of that Authority’s Housing Void work
They would like information on the following:
HBM0315 - Safe working for roofing repairs - 180815
This authority is interested in receiving comments and examples from others about the following regarding roof work:-
HBM0314 - Mobile device use for delivering housing repairs - 060815
This local authority would be grateful for information in regards to mobile device use when delivering housing repairs, specifically:-
Any information would be greatly appreciated.
HBM0313 - Re-charges policy - 050815
This authority is in the process of reviewing their recharges policy. They would like to hear from others who have been through this process recently and are particularly interested in the following -
HBM0312 - Charges to Owner occupiers for capital works - 150715
This authority is looking at their arrangements for charging owner occupiers for capital works.
They are interested in hearing about following from those who you carry out HRA Capital Improvement works to blocks with owner occupiers
HBM0311 - Pre-inspections for repairs - 140715
This authority currently has a relatively high percentage of reactive repairs having to be pre-inspected prior to works being ordered following an inspection ticket is being raised by the Customer Services team. They are looking to review their process and are interested in the following
HBM0310 - Environmental maintenance costs for housing - GM0416/140715
This authority is looking to compare costs for environmental works for the housing estate.
The category of work included is as follows - grass cutting to open plan gardens and enclosed gardens to bungalows, shrub and tree maintenance and added value services to sheltered accommodation such as gritting and removal of grass cuttings.
They would like to know the overall annual cost of the work and the number of properties covered. In their case the figures are £455,563 for 15,600 properties so a cost per unit of £29.20
HBM0309 - Building design and project management service - 090715
This authority is seeking information on how others deliver their design and project management services (buildings). They currently have an in-house team and are investigating how others have fared when changing arrangements to, for example, a wholly owned arms-length company.
They are keen to hear both the benefits that have accrued, problems which have emerged and the process others have been through to decide whether or not to embark on new arrangements.
HBM0308 - Cyclical Maintenance Programmes - 030715
This local authority’s building service operates a cyclical maintenance programme over a 5 year period covering elements such as paintwork, roofs, guttering/downpipes, fencing and other external works. The programme is currently under review.
They would appreciate details from others on how they operate cyclical programmes especially those with a high volume of painter work. They are keen to share best practices with others.
HBM0307 - Fuel Poverty Strategy - 290615
This authority is drawing up a Fuel Poverty Strategy and is looking to learn from others who have been through the process.
They would be grateful to receive copies of existing strategies a well as thoughts from those who have written them.
HBM0306 - Planned split - 170615
1. In the Audit Commission days, there were targets for the raising of repair orders, i.e. less than 10% for emergencies; less than 20% for urgent; and more than 70% for routine/planned work.
2. They would also like to hear about the categories that other use and how they categorise repairs, e.g. is a 24 hour order classed as emergency or urgent?
HBM0305 - Price Per Property and Responsive - 170615
This authority would like some feedback on the following:
They would like to hear from others who operate Price Per Property (PPP) arrangements for repairs and/or empty properties and who would be willing to share their experiences?
HBM0304 - Roughcasting and Cladding questions - 150615
This authority is looking at some issues with roughcasting and cladding and would appreciate information from others. Please respond to the following questions - those who respond will be sent all replies.
HBM0303 - Pay rates for kitchen and bathroom fitters - 120615
This authority is undertaking a pay review for its trade operatives and is interested to find out about the following
HBM0302 - Disclosure and Barring Service (DBS) checks for housing maintenance - 110615
This authority is interested to find out what arrangements others have for Disclosure and Barring Service (DBS) checks for technical officers, internal trade operatives and external contactors.
They would like to know what arrangements and policies are in place for different areas of work, such as day to day repairs or planned improvement works.
HBM0301 - Stores apprentices - 090615
This authority is interested in hearing from others about stores apprentices. Specifically they would like to see a copy of the job description for the post highlighting main duties as well as qualification criteria used when recruiting a stores apprentice.
They would also like to information on:-
HBM0300 - Procedure for routine Domestic Electrical Installation Reports (PIRs) - 260515
A member authority would like to know how other stock-owning authorities manage routine Domestic Electrical Installation Reports (PIRs).
Please e-mail us a quick e-mail with the answers to the below questions:
HBM0299 - EU Heat Metering Regulations with Communal Heating Systems - 140515
This local authority would like to hear from other APSE member local authorities who are affected by the recent EU Heat Metering Regulations with Communal Heating Systems.
The regulations require meters to be fitted in individual properties from December 2014 to enable accurate billing for energy. For existing systems, local authorities are required to carry out feasibility studies by 31/12/2016 to ascertain whether it is technically and financially viable to retrofit meters.
This local authority would be interested in identifying any authorities which are interested in sharing learning on these issues.
HBM0298 - Quantity surveying role - 110515
This authority is reviewing how it addresses the QS role. They would like to know how others have accommodated this role.
1. Do you retain a full time QS?
2. Do others combine it with the duties of other posts in the structure?
3. Is the role provided by an external provider?
They would be grateful for any information used when you have changed the arrangements you have in place for the QS role.
HBM0297- Insourcing building maintenance services 300415
One of our members has been tasked with identifying and quantifying the benefits of insourcing a building maintenance service. The contract is currently provided by one of the large private suppliers and it has two years to run. They are keen to find material and examples to help build a case to insource and would be grateful to hear from others who have fully or partially insourced their service.
HBM0296 - Heating installation costs - 280415
HBM0295 - Head of Service / Director role job description and person specification - 250315
This authority is looking for copies of a job description and person specification for a Head of Service / Director role for a building repairs and maintenance service covering responsibilities for reactive and cyclical repairs and void properties. The service includes gas servicing, emergency heating replacements, electrical testing. Planned elemental improvements are excluded from the service.
They would appreciate recent copies of documents as well as any other relevant information.
HBM0294 - Commercial catering maintenance - 190315
This authority is reviewing its arrangements for catering appliances. They would like to know how other APSE members provide servicing & maintenance for commercial catering gas systems;
HBM0293 - Mobile working for building maintenance repairs 170315
This authority is looking to invest in mobile technology. They would grateful to hear from others who have done the same especially regarding the following:-
Any other relevant information would be helpful.
HBM0292 - Use of GPS tracking within property maintenance 130315
This member authority is seeking information from councils on their approach to the use of GPS tracking systems within property maintenance, specifically:-