The latest network queries circulated for this service are listed below.
If you would like more information about any of these queries or want to submit a response, please email Vickie Hacking.
Network queries from previous years are available on the links at the bottom of the page.
HBM0385 - Typical cost for Repairs - 07.07.17
A Member Authority is looking to do a quick cost comparison
exercise with any other Authorities/ALMOs/HAs etc. that are
prepared to share their charges for typical repairs.
The Member Authority has attached a copy of a table (HBM0385 -
Appendix 1) that contains a list of most commonly requested jobs
and is seeking for information in relation to the cost that other
authorities charge for each of jobs.
In addition the Member Authority would also like to know:-
HBM0384 - Confined Spaces Training for Craft Employees - 26.06.17
A Member Authority is seeking information in relation to confined
spaces training and would be particularly interested in gaining more
details on the following:-
HBM0383 - Electrical Periodic Testing of Council Properties - 22.06.17
A Member Authority are seeking advice from other authorities in
relation the Electrical periodic testing of council properties. The
recommendations for testing an electrical installation is 10 years
from the date of a rewire and then every 5 years thereafter. For
properties that have only partially been rewired it is every 5 years.
The Member Authority would be interested to hear how other
authorities are operating this process.
1. Are all properties inspected or only a percentage. If only a
percentage can further details be provided on the percentage level
and how this percentage is determined e.g. random number per
street, voids only, property types etc
2. What is the extent of the testing, eg Do they carry out visual only
testing of the full insulation. Only complete a full installation report if
there are signs of deterioration or abuse. Complete a full
installation report on each inspection
HBM0381 - Defect on the manufacture of kitchens - 13.06.17
A Member Registered Provider has installed approximately 11,000
new kitchens under its Decent Homes programme since 2006 .
From 2011 to date, the authority has recorded over 300 cases of
the kitchen unit doors and drawer fronts delaminating. Whilst it is
acknowledged that resident misuse could be the cause in some of
these cases, the majority of failures seems to be due to an inherent
defect in the manufacture of the doors and drawer fronts.
The Member Registered Provider is seeking information in relation
to the following:-
Of particularly interest to the Member Registered Provider would be
product warranties, recourse through the original contract as a
latent defect, obtaining replacement doors and drawer fronts to
match obsolete ranges of units, the practicalities of having doors
repaired or any other information which may be relevant.
HBM0380 - No access to properties to complete gas or solid fuel servicing - 05.06.17
A Member Authority is seeking information about the processes
other Authorities have in place when gaining access to properties is
causing difficulties for completing the annual gas or solid fuel
The Member Authority would be interested to hear if Authorities
HBM0379 - New Mobile Oracle Field Service System - 05.06.17
A Member Authority’s Corporate Building & Property Services are
due to pilot a new mobile Oracle Field Service system in the autumn
in their day to day maintenance repairs department and would like
to gain some feedback on how other councils have successfully
made the change to similar hand held technology.
The Member Authority are in the process of setting up a project
team to look at developing the technology. The system will look at
how jobs are appointed, how materials are requested and how
costing information is collated. The areas that the Authority would
be particularly interested in gaining information about are as
HBM0378 - Maintenance Performance Figures – No access - 19.05.17
A Member Authority would like to know what other authorities do in
the following situation:-
Work is being attended and carded, the tenant then telephones to
re-arrange. The authority attend again and post a card when the
tenant is not in. Potentially this is adding 10 days each time a post
card to a UR/RO ticket is left.
Could you advise what happens in this instance and how it is
recorded in maintenance performance figures.
HBM0377 - Construction Design and Management Policy and Procedure - 15.05.17
This member authority is interested to know how other
organisations are managing the duties in regards to The
Construction (Design & Management) Regulations (2015) as they
are about to review their CDM Policy and Procedure.
In particular they would be grateful if you could please outline your
approach in response to the following questions:
They would be especially interested to see templates/documents
that others are using.
HBM0376 - Charged electronic toilets with timed locks - 15.05.17
A member authority is seeking information regarding charged
electronic toilets with timed locks. The authority have experienced
issues with intravenous drug use in their public toilets, and are
considering replacing some of the toilets with electronic models that
charge 20p for use, where the door will only stay closed for a
maximum of 15 minutes in an attempt to deter drug users.
The member authority would like information in relation to the
HBM0375 - Roofing and rendering upgrade works - 26.04.17
This local authority within Housing, Customer & Building Services
are actively progressing a large volume of roofing and rendering
upgrade works to their housing stock and would be grateful to hear
from other member authorities in terms of how their programs
operate on site. In particular:-
HBM0374 - Housing void pay rates and charges -26.04.17
‘Life of Grime’ type cleans regularly contain biohazards and
needles they present challenging manual handling and waste
A Member authority would like to ask:
HBM0373 - Replacement of glazing in entrance fire doors - 04.04.17
This APSE member wants to enquire with other Local Authorities if
their in-house glazing teams, or contractors replace broken glass
within their Entrance Fire Doors (Flats with a Communal areas) or
do they engage the company that manufactured the entrance door?
The APSE member is being advised that the in-house workforce,
which are trained to replace glass using the required fire retardant
materials are no longer able to replace glass as the manufacturer
will not guarantee the door. Therefore to retain the guarantee fire
door the company that manufactured the door have to replace any
broken glass reported. They would therefore be interested to hear
how other Local Authorities operate this process
HBM0372reissued - Finance and Performance Monitoring Systems for Corporate Buildings Maintenance -27.04.17
This APSE member is currently in the process of insourcing their
building maintenance service and as part of the preparation they are
keen to explore how others are monitoring the performance of
building maintenance, specifically the financial performance, of their
in-house repairs/maintenance services.
The council will continue to use the Callsys ICT system for control of
this work, and ideally they would like to communicate with other
users. However they would also be interested to speak to councils
who have developed their own monitoring systems which they could
HBM0371 - Using in-house DLO to carry out new-house building programme -16.03.17
A member authority are considering using their in-house DLO to
carry out their new-house building programme and would be
interested in finding out the following information:-
HBM0370 - Storing and accessing data regarding vulnerable tenants/residents - 16.03.17
A member authority is currently reviewing the way they store and
access data regarding vulnerable tenants/residents or those where
we may need to put in particular measures before our staff can
attend their homes because, for example, there may be a history of
aggressiveness toward council employees. This would apply to
social care staff, housing liaison officers, even waste officers.
The member authority want to know :-
The Member Authority is particularly interested in how the
information is shared across the Council so that useful intelligence
from one department can be shared with another.
HBM0369 - Void & Reactive Maintenance Contracts - 28.02.17
A member authority is looking to advertise void and reactive
maintenance contracts to supplement our internal workforce in
delivering our repairs service to our retained housing stock.
The member authority would like at ask;
HBM0368 - Changes to TV Licencing and the impact on council building without a licence - 22.02.17
A member authority is querying if any other authority has
implemented or are considering implementing new measures to
respond to the changes in TV Licencing.
Background to the query:
Following changes made by the TV Licencing Authority and the
requirement for people to have a TV Licence if they access live TV
streams and I Player. The Member Authority has been inundated
with correspondence from the Licencing Authority to those council
buildings which don’t have a licence. They’re now stating that where
people can live stream or use I Player the building needs to
purchase a licence.
The Member Authority estimate that they have over 200 buildings
that don’t have a TV licence where people could live stream TV or I
Player and have looked at introducing a question page to ask
people to confirm that have a TV Licence, however the authorities
legal team have advised that this won’t suffice as they can’t provide
the licencing authority with any data of those who answer no.