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Association for Public Service Excellence
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General

The latest network queries circulated for this service are listed below. 

If you would like more information about any of these queries or want to submit a response, please email Alistair Holcroft.

Network queries from previous years are available on the links at the bottom of the page, you can also view queries for:


G0321 - Reviewing Events Support - 28.06.17

An APSE member authority is currently reviewing their Events
Support[1] processes and methodology and would welcome details
of other local authority members approaches, in particular:-

  • Do you support events internally? If so is support a centralised or distributed function?
  • Do you outsource events support?
  • Do you use a hybrid model? If so what criteria are used to determine the support model?
  • What policies, processes or procedures do you have in place and are you able to share any examples?
  • How many events are supported annually?

[1] The Council delivers and/or supports a wide range of events
across a number of its functions including Tourism, Regeneration,
Arts, Leisure and Democratic Services. These events require
support from other Council Services including, but not limited to,
Waste and Cleansing, Assets and Property, Corporate
Communications and Administration.

 

G0320 - Digital Readiness - 07.06.17

This local authority would like to know if any other member
authorities are doing any work on Digital Readiness Assessment
Tools?

 

G0319 - Parking for Council employees in the field -260517

APSE has received reports that social care staff are spending
significant periods of time accessing parking close to service users’
homes.
In residents only parking areas, what provision is made to enable
the following employees to park? (e.g. permits, designated spaces
etc.)

  • social workers?
  • carers?
  • education welfare officers?

 

G0318 - Use of Self Service Kiosks in Customer Contact Centres -100517

This APSE member authority is looking for information on the use of
self-service kiosks and in particular they would welcome details on
the following areas:-

  1. Do you have Self Service Kiosks in Customer Service Centres?
  2. What type of kiosk is it?
  3. What are the associated costs?
  4. Can you provide feedback on how useful/ utilised they are?
  5. What is the functionality of the kiosks?

 

G0317 - Naming Rights for Bridges -100517

Do any local authorities have experience in selling naming rights?
This local authority is considering selling the naming rights to a
bridge they are building and are reaching out for advice to any local
authorities who have experience in this area.

 

G0315 - Lettings for Local Authority Schools - 110517

A member authority is seeking information in relation to school
lettings. The authority would like details relating to the following:-

  1. Are schools within your LA made available for lets?
  2. Who has overall responsibility for managing the lets?
  3. Who manages the bookings?
  4. How are bookings processed within your LA?
  5. Are online payments available?
  6. Is payment required in advance of the booking?
  7. Do you have examples of pricing structures that you would be willing to share?

 

G0314 - Strategic approach to community grants - 270417

A member authority is reviewing their approach to Community
Grants and would very much value comments from colleagues
across the membership with regards to the following questions, to
enable them to benchmark their current approach:

  • Within your authority, do you provide a Community Grants programme?
  • Do you allocate the grants annually or over a multi-year cycle?
  • Briefly, how do Community groups apply for funding?
  • On what principles are the allocations decided?
  • What is the overall budget available for Community Grants?

 

G0313 - Management of technical skills training programmes - 120417

Following the restructuring of their Council and centralisation of the
Training budget this member authority would like to ask how other
authorities manage their Technical Skills training programme. E.g.
Drivers CPC, Sector 12, Signing Lighting & Guarding, Abrasive
Wheels, First Aid, Needlestick & Sharps, COTs (Cemetery
Operatives Training) etc. In particular they would be grateful if you
could answer the following questions:-

  • Do you have dedicated inhouse trainers?
  • Do your managers/foremen train their own staff?
  • Do you use external providers?
  • What systems do you use to record and manage accredited training?
  • Is your authority training budget centralised or managed by departments?
  • If centralised, how do ensure that you receive training requirements to meet service needs?
  • Would you mind if we contacted you direct to discuss these areas further?

 

G0312 - Public Sector Taxation and Investment Advisors - 100417

This APSE member authority is currently exploring their future
investment strategy and as such they will be seeking to procure
specialist advisors on taxation, including VAT and Investment (
including risk assessment and management ) as part of the process
and to ensure due diligence in any reports to elected members.
Accordingly they would be interest to find out the experience of
other APSE member authorities and specifically as follows:-

  • Which advisors did you select and on what basis?
  • How was your experience of the advisors?
  • Did you consider you received bespoke advice to your circumstances rather than ‘off the shelf’ solutions?
  • What costs did you incur? Were these costs recoverable from any returns or efficient tax / investment models put forward by the advisors?

 

G0311 - Business planning software - 290317

This APSE member authority is reviewing its business planning
software. They would be interested to learn what business planning
software or KPI software systems you use across your business
planning processes. They would be interested in your experiences;
successful or otherwise, including costs if known.

 

G0310 - Review of communications, print and design functions - 290317

This APSE member authority is currently reviewing their
communications, print and design functions and they would be
interested to learn how other councils
deliver media and communications. In particular they would be
pleased to receive the following information.

  1. How is your service currently structured; what jobs and roles are within the service? What are the reporting structures?
  2. What services offered? For example Print, Print Buying, PR, Internal Communications etc.
  3. What is produced within the service?

 

G0309 - Use of seasonal workers - 160317

This council would like to ask other members about their approach
to the use of seasonal workers to deal with the peaks and troughs
of the demands of different service areas. In particular:

  • Which service areas employ seasonal workers?
  • For each service area, what would be the normal start and end dates for seasonal workers?
  • For each service area, what type of work activities are carried out by seasonal workers?
  • For each service area, what proportion of the workforce is made up of seasonal workers and has this increased or decreased over time?
  • Do you see any changes in your approach to the use of seasonal workers in the future?

 

 

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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