Manchester Cathedral Visitor Centre
Thursday 13 October 2016
About the seminar
Bereavement Services are under increasing pressure, not only to become self-sustaining commercial ventures but also to address internationally acknowledged problems such as reducing burial space, stricter environmental operating procedures and new legislation. These challenges need to be met, whilst at the same time ensuring customer service and empathy remains at the heart of service delivery.
As local authorities continue to find their budgets shrinking, services are having to look for ways to compensate against these losses, either through service efficiencies, generating new sources of income, or innovative service delivery methodologies.
Bereavement managers, are facing new and additional challenges, as new customer and religious demands force alternative burial practices to be adopted. The growing interest in family genealogy which is creating a greater need to manage data and burial records.
Service delivery is having to change, and by listening to others experiences, then managers can hear examples of how these changes can be brought about.
By taking all these issues into account, this seminar hopes to highlight best practice examples which address these issues.
Speakers will discuss how they have improved service efficiency, developed new services, increased levels of income and added value to the service. They will also outline the need to value the physical asset itself, from a grounds maintenance, cultural and historical viewpoint which can all help improve customer experience.
Dave Stretton, Cemeteries and Crematoria Manager, Nottingham City Council
Danny Corr, Bereavement Services Manager (Operations) and Teena Wright, Bereavement Services Manager (Compliance), Peterborough City Council
Gareth Wyn-Evans, Community Amenities Manager: Conwy County Borough Council
Ian Jones – APSE Associate
Julian Atkinson, Managing Director, JC Atkinson & Son
Cameron Galloway, Crematorium and Cemeteries Manager, Kettering Borough Council
Derek Richardson, Principal Ecologist, Greater Manchester Ecology Unit