Kindly sponsored by:
It is internationally acknowledged that our burial grounds are precious places and need to be treated with respect and care as do the people who use them.
As local authorities continue to find their budgets shrinking, services are having to look for ways to alleviate these losses, either through service efficiencies, generating new sources of income, or innovative service delivery methodologies.
In addition to financial restrictions, cemetery and crematorium managers, are facing additional challenges: a lack of burial space, more stringent environmental legislation, new customer and religious demands and the growing interest in family genealogy which is creating a greater need to manage data and burial records.
Service delivery is having to change, and by listening to others experiences, then managers can find
examples of how these changes can be brought about.
By taking all these issues into account, this seminar hopes to highlight best practice examples which
address these issues.
Speakers will discuss how they have improved service efficiency, developed new services, increased
levels of income and added value to the service. They will also outline the need to value the physical
asset itself, from a cultural and historical viewpoint and improve customer experience.
In this way it is hoped delegates will take away ideas and experiences which will help services become more sustainable and ready for future opportunities and challenges.
The conference is planned to allow considerable time for debate and questions.