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Association for Public Service Excellence
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APSE Performance Networks Seminar 2016

Measure to survive: How public services can withstand austerity by measuring and improving performance

1-2 December, Hilton Hotel, Blackpool

 

View full programme

 

The APSE Performance Networks seminar will be held on 1-2 December 2016 at the Hilton Hotel, North Promenade, Blackpool, FY1 2JQ. 

Key note speakers include:

Benchmarking in Australia and New Zealand: how do they do it? 

Annalisa Haskell, Chief Executive Officer, Local Government Professionals Australia

 

Perceptions of council’s performance: what do the public think? 

Paul Smith, Director for Government & Public Sector, Survation

 

Is performance sustainable? 

Debbie Johns, Head of Performance Networks, APSE

 

APSE’s Overall Council of the Year 2016: Nottingham’s improvement journey 

Andy Vaughan, Corporate Director, Nottingham City Council

 

Brexit and the impact on front line services 

Panel discussion

 

 

The seminar will feature innovation forums on the latest issues affecting performance management and measurement:

1.       Does innovation increase productivity?

2.       Human resources and performance management

3.       Financial sustainability, liveability and environmental services

4.       User participation in improving service delivery

5.       Developments in performance networks including the Trading Standards pilot

6.       Northern Ireland benchmarking project

There is an emphasis on service-specific workshops for:

A.      Building cleaning

B.      Building maintenance (housing & non-housing)

C.      Catering (including education and civic hospitality)

D.      Cemetery and crematorium services

E.       Environmental health and Trading standards

F.       Roads/highways, winter maintenance & street lighting

G.     Parks, open spaces and horticultural services

H.      Refuse collection

I.        Sports & leisure facility management

J.        Street cleansing

K.      Transport operations and vehicle maintenance

This working seminar is an essential part of the performance networks timetable and is an excellent shared learning opportunity. The seminar will include the year 18 (2015/16) data collection results as well as issues affecting service performance. The workshop sessions will feature a range of topics including what the data is telling us about managing reduced budgets, generating income, how to use performance data effectively, best practice case studies and problem solving surgeries. There will be an opportunity in each workshop to discuss issues of local concern and develop solutions with colleagues through problem solving surgeries.

We expect the seminar to be heavily subscribed and this year places have again been limited. Accommodation has been secured and will be allocated on a first-come-first-served basis. Please note that APSE cannot guarantee that Hilton Hotel accommodation will be allocated for late bookings. Reserve your place now by clicking on the Book Now button below, or contacting Vicky Starmer on 0161 772 1810 or vstarmer@apse.org.uk.

For group bookings of 5 or more delegates attending the whole seminar, a 10% discount will be deducted from your invoice.

 

Book now!

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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