Hilton Leeds City Hotel
Thursday 9 and Friday 10 October 2014
The context for housing and building maintenance services continues to develop at a rapid pace. Changes in welfare reform continue to provide headlines and many questions rather than answers whilst the supply of affordable properties is a perennial problem. Meanwhile the need to make savings and improve services is a constant requirement for operational managers. This seminar will enable managers and councillors with responsibility for these and related services to keep up to date with developments and to learn from the experience of others in the sector. It will highlight a number of case studies reflecting good practice, raising issues, noting problems and explaining the arrangements which are in place.
Wider strategic issues will be covered as well as specific practical topics. The presentations will cover topics such as the Lyons Review and housing supply; the wider value of Decent Homes and other investment programmes; a case study on welfare reform; different management arrangements and the move from ALMO back into direct council control; and re-investing in properties after selling off the stock. Other topics include right first time on repairs; the benefits of good call centre management; community benefits; rewards for good tenants; benefits and problems of review policies and operations; sources of funding for stock investment; and asset management.
Speakers will be predominantly from local authorities and ALMOs all of whom have experience and expertise of service delivery in difficult times and of managing change. The popular approach of concentrating on case studies will continue and the description of how issues are addressed within specific organisations by managers with similar experience and responsibilities to the audience will remain as an appropriate method of interaction between the speaker and audience.
The 2014 Apprentice of the Year awards will also be held at this event.
Welfare Reform - Case study Northwards Housing
Tracy Langton, Project Lead Welfare Reform, Northwards Housing
Managing contractors and improving services - Case study Northern Ireland Housing Executive
Gerry Flynn, Director of Landlord Services, Northern Ireland Housing Executive
What's your contribution worth?
Ian Watson, Principal Consultant, Building Research Establishment (BRE)
Different management arrangements, same service - Case study Sheffield City Council
Janet Sharpe, Director of Housing services, Sheffield City Council
How effective are your policies? - Case study Slough Borough Council
Ruth Lucas, APSE Associate and Housing Expert
Asset and investment management - Case study City of Lincoln Council
Tim Whitworth, Assistant Director (Housing), City of Lincoln Council
Lift maintenance - Case study South Lanarkshire Council
David Long and Michael Bottomley, Regional Director, Lerch Bates
Managing performance: Getting value out of performance information
Kenny Gillespie, Property and Asset Manager, Falkirk Council
Right first time repairs
Wallace Galloway, Property Maintenance Manager, Dumfries & Galloway Council
We transferred our stock, now we're starting again - Case study Hartlepool Borough Council
Amy Waller, Principal Housing and Regeneration Officer and Nigel Johnson, Housing Services Manager, Hartlepool Borough Council
Opportunities to make savings - Case study Fife Council
Graham Hodgkins, Asset Manager, Fife Council
Sue Woodward, Strategic Development Officer, City and County of Swansea
Responsible Tenant Reward - Case study Nottingham City Homes
Mark Lawson, Operational Support Manager, Nottingham City Homes
Journey to health and safety excellence - Case study St Leger Homes of Doncaster
Karen Nolan, Head of Organisational Capacity and Support, St Leger Homes of Doncaster
Operational changes and performance improvement - Case study Renfrewshire Council
Elaine Scott, Building Services Operations Manager, Renfrewshire Council