apse
Association for Public Service Excellence
  • Facebook
  • Twitter
  • Linkedin
  • apse Blog
Who we are
What we do
Events

Semi-concious in County Down!

Foolishly decided to be one of those super beings and did a 5.30am start today as speaking at the Society of Local Authority Chief Executives conference in Northern Ireland on the subject of 'Lessons of change and improvement'. (Note to myself go the night before in future!)

After doing the planes, trains and automobiles routine I got to Newcastle, County Down, just before 10.30am and my session started at midday. Despite having to neck copious amounts of caffeine to retain my focus the presentation appeared to go very well and my message seemed well received.

I gave some theory on change and improvement before talking about the 3 big change and improvement programmes I have been involved in during my career, reorganisation of local government in Scotland, the transformation of ADLO to APSE and as a highly interested observer and participant in the modernisation agenda for local government that has taken place over the past 10 years.

My 10 point change and improvement plan, based on my experiences, goes something like this:

Have a vision
Gather support
Communicate, Communicate, Communicate
Implement fast
Get quick wins and publicise them
Create solid foundations
Empower staff
Celebrate a culture of success
Show some humility
Don't flog a dead horse

Despite the sleep deprivation, the long journey gave me plenty of time for reflection on the subject and by thinking through the mixture of theory and experience on change and improvement I gained an awful lot of learning and fresh ideas that I intend to put to good use in coming months.

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

  • Facebook
  • Twitter
  • Linkedin
  • apse Blog