apse
Association for Public Service Excellence
  • Facebook
  • Twitter
  • Linkedin
  • apse Blog
Who we are
What we do
Events

Performance management in the round!

Attend a public finance magazine roundtable in London today on performance management. Coming just after the budget it is a great opportunity to debate the economic and financial mess the country is in and what the likely impact will be on public services.

There are some really useful contributions from people like Tony Travers of LSE, John Seddon from Vanguard, Tony Wright MP the Chair of Parliaments Public Administration Committee and John Kirkpatrick from the Audit Commission. Although I am not really allowed to report what people said until it appears in the magazine.

However, I had a go about Central Government trying to use performance management as a stick to beat people with and how top down target setting would not improve public services or generate real efficiency. In my view the answers come from the bottom upwards, those who are closest to the public engaging with them and designing services around their needs. Someone sitting in an office in Whitehall designing a once size fits all approach to service provision and then trying to impose this from afar will just not work.

We need national minimum standards combined with local flexibility and strong local performance management systems if we want to generate the necessary continuous improvement.

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

  • Facebook
  • Twitter
  • Linkedin
  • apse Blog