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Blog from Paul O'Brien

June 1, 2013
Time to unleash frontline innovation

It's an old cliché that staff are an organisations number one asset but just because it's old doesn't make it any less true. My view is that more now than ever we need to harness the ideas of frontline staff to make services more efficient and effective. Those on the frontline who interface with communities on a daily basis have the detailed, local knowledge that can help make those services more efficient and effective.

By Paul O'Brien
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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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