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Association for Public Service Excellence
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A game of two halves!

Mark Bramah and me participate in the GOVNET conference on the future of local government today. We have been asked to do a workshop on performance management, which is repeated in the afternoon.

There's about 300 delegates there and the contribution from Lyons amongst others are highly interesting. Best quip is from Eric Pickles who accuses Lyons of calling him fat when introducing him and retorts that its time for Lyons to show himself as he and his inquiry have been in the long grass longer than the shiest of Zebras. Top performer however is Barry Quirk the Chief Executive of Lewisham he really understands what local government is about.

Our brief is to make the one hour sessions interactive so I play the facilitator role while Mark does some opening comments on each of the five key themes we identify on performance management in ten minute intervals. Between 40 and 50 delegates turn up for the first session and it is buzzing, they react really well to what we have to say and make loads of contributions when I am firing questions at them. We are on a high at lunchtime and congratulate each other on how well things went. Of course we hadn't counted on the group after lunch when 22 turned up and it was obvious that this was their second choice workshop, probably best identified by the female from Southwark who sat at the front and spent the full hour typing e:mails on her blackberry.

Oh well, back to the drawing board.

 
 

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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