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Association for Public Service Excellence
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Performance Benchmarking for Frontline Local Government Services

APSE performance networks is the largest voluntary public sector benchmarking service in the UK. It enables more than 200 local authorities and other organisations across England, Northern Ireland, Scotland and Wales to share information, manage performance, improve, innovate and excel. Performance networks has been collecting performance data on key indicators for frontline service areas since 1999. 

Benefits of performance networks membership

Members of performance networks find knowledge from our unique peer comparator benchmarking system invaluable in meeting challenges faced by local government. They receive regular reports on their service areas including; personalised performance indicator reports; performance and profile information on other councils; summary reports on topics including data ranges, case studies on good performance, direction of travel reports and trend analysis. They benefit from specialist support including; access to our members' only web portal; free data completion and validator training; peer support visits; one-to-one training from APSE advisors; and dedicated data completion helpline assistance. They also take part in special benchmarking meetings run by APSE advisors and process benchmarking meetings on cost reduction and service improvement.

Services covered by performance networks:

  • Building cleaning 
  • Building maintenance
  • Cemetery and crematorium
  • Education catering
  • Environmental Health
  • Land Audit Management System (LAMS)
  • Market operations
  • Parks, open spaces and horticultural services
  • Refuse collection
  • Roads / highways
  • Sports and leisure facility management
  • Street cleansing
  • Street lighting
  • Transport operations and vehicle maintenance
  • Trading Standards

 

Training

If you have recently joined Performance Networks or would like some help on how to complete the data templates, we offer free data completion training. This training session helps in both understanding the performance networks reports and activities as well as more technical training on completing the data templates. Download a flyer here to find out more. 

Once you have completed and submitted your data you will receive the full suite of APSE reports. At this stage you may wish to learn a little more on how to use the data and reports you have received. To assist with this we have data usage training sessions available, again these are free of charge. Click here to download more information and to book a session.

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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