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Association for Public Service Excellence
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Civic and Commercial Catering

This is a facility based model where up to 15 commercial or civic catering facilities per authority can participate. As standard for all the benchmarking services the following data is provided:

  • Cost of service
  • Productivity
  • Staff absence
  • Customer satisfaction
  • Human resources and people management
  • Quality assurance and community consultation

The following data is also provided for civic and commercial catering:

  • Customer spend
  • Operational recovery ratio
  • Trading profit/loss
  • Vending income

Performance indicators

Click here to view the Performance Indicators for this area.

Sample report

Click here to view a sample Performance Networks report.

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Your Details
Organisation Details
Areas of interest

 Building Cleaning

 Building Maintenance

 Cemetery and Crematorium Services

 Environmental Health

 Land Audit Management System (LAMS)

 Market operations

 Parks, Open Spaces and Horticultural Services
 Refuse Collection
 Sports & Leisure
 Street Lighting
 Trading Standards
 
Nature of interest
Enquiry Details

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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