Welcome to APSE

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority front line services, hosting a network for front line service providers in areas such as waste and refuse collection, parks and environmental services, leisure, school meals, cleaning, housing and building maintenance. We hope you enjoy our website.

It's all in the delivery!

As Government grapples with popularity polls it would be easy to become complacent and decide that no matter how good we improve services ordinary citizens will never really understand the nature of local government or the challenges that we face. However the harsh truth is that what matters to citizens is not how well a council is rated by some government inspector but how well they receive their local services. Whether that local service means a clean park and play area or a good bin collection service the point of delivery is what matters most. That is why we have decided to take this years annual seminar debate back to what matters to local citizens 'It's all in the delivery! Provding excellence in local government front line services' will explore how the strategic challenges that councils face can be translated into better service delivery. As well as high profile and excellent speakers from across local government the seminar will also provide an insight into front line service delivery through a range of strategic and innovation focussed workshop sessions across all services. Click here to download a booking form.

On the Wright lines

Iain Wright, Under Secretary of State for Communities sand local government takes in the famous Manchester United’s Stretford End before addressing delegates at the Governance, neighbourhoods and service delivery conference.

In his keynote address at APSE’s one-day conference at Manchester United Football Club marking the launch of the report, on 16th July, the minister said: ‘It offers valuable insights into motivations for neighbourhood arrangements – improving service delivery, increasing community engagement and governance, promoting devolution and empowerment.’ Click here to view the full APSE press release.

Shown pictured left to right is Ken Harrison, Knowsley Council, David Mallaby, Blackburn with Darwen Council, Paul O’Brien APSE, Nick Kavanagh, Knowsley Council and Joanne Butcher of Encams

The seminar also heard from a range of plenary speakers and hosted specialist workshops looking at the practicalities of service delivery and the neighbourhoods agenda. To view seminar presentations please click here. The full research report on Governance, neighbourhoods and service delivery is now available to purchase. To order please click here.

The MJ Offer for APSE members

The MJ is a leading journal offering local authorities up-to-date information on all aspects of local government from policy through to service delivery, covering articles, information and reports, to keep you and your service area bang up to date with all the latest news. Issued every Thursday The MJ usually costs £140 per year but APSE has negotiated a special offer on behalf of our contacts that currently do not subscribe to The MJ, which is a reduced subscription of £77 for the year. If you would like to take advantage of this offer please click here to download the special offer form and return to APSE.